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211 American Express Jobs
Analyst - Control Management
American Express
posted 8hr ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Purpose of the Role -
Reporting into Band 35 - GCS Control Management COE - India, this Band 30 position will support to effectively Conduct Risk Monitoring and related activities for GCS Customer Facing Colleagues.
Job Responsibilities:
- Partner with key stakeholders (Business, Compliance, Business Conduct Program team) for Monitoring and Business Conduct related matters.
- Managing the end-to-end Conduct Risk Monitoring process for GCS Conduct Risk monitoring team which includes maintaining high standards of accuracy around monitoring with no compromise on controls, meeting SLA deliverables, regular calibrations with quality assurance team and ongoing training of testers including customized trainings basis identify themes and trends.
- Serve as Subject Matter Expert (SME) for Conduct Risk Monitoring and for any reviews / audits related to Business Conduct Program.
- Effectively managing, leading & motivating the testing team, dedicated to performing the Conduct Risk monitoring (including emails, calls & SF notes) for GCS Customer Facing Colleagues.
- Assist in design and maintenance of Business Conduct Program, ensuring programs are being carried out timely and accurately.
- Support risk management practices within the business
- Proactively anticipate/identify issues, and control deficiencies, through testing, call monitoring and processes monitoring, assessing the impact of each, and work with business partners to develop and implement appropriate mitigating actions
- Deliver periodic and ad hoc insights against key business testing and monitoring to support management s awareness and response to control improvements.
- Ensure compliance to the Operational Risk Governance Group, Control Management, and American Express Compliance standards with respect to: documentation, testing, and certification of GCS business monitoring and testing.
- Partner closely with key control teams including, but not limited to: Operational Risk, Compliance, and Internal Audit, both within the lines of business and across the organization, to promote a well-controlled environment.
- Maintain internal control / operational risk competency through ongoing training and professional development.
- Undertake regular project work analyzing business risks and exposures. Preparation of recommendations to business management with regards to process improvement, best practices, risk reduction and maximization of revenue as appropriate.
- Track specific issues with KRI limits and risk appetite for Business to ensure operational risks are managed within agreed thresholds.
- Assist in the implementation of portions of the operational risk framework to enable effective risk management and decision making in the BU.
Minimum Qualifications:
- Extensive knowledge of operational risk concepts and programs, balanced with the ability to drive assessment of risks against effective controls and tests
- Bachelor s degree in finance, Business, Risk Mgmt., or related field
- 2 + Years leadership experience in Risk Management, Operations or Compliance related roles.
- Tenured People leader (in direct capacity)
- Robust analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively
- Strong communication & collaboration skills combined with an ability to interact effectively with senior leaders and business partners
- Proven ability to adjust quickly to shifting priorities, multiple demands, ambiguity, and rapid change.
- Should be self-motivated and able to thrive in an environment with ad-hoc requests and shifts in direction.
- Excellent project management and interpersonal skills
- Experience in process governance, with an understanding of processes that align with policies, regulatory frameworks, and/or operational standards
- Supporting the operational risk exam management processes
Preferred Qualifications:
- Knowledge of Platforms Outreach, ONE.FORCE, BCMA, Tableau, MS office would be preferred.
- Advanced degrees (e.g., MBA, MSc) or certifications are advantageous
Employment Type: Full Time, Permanent
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What people at American Express are saying
Management salary at American Express
reported by
2
employees
with 19
years exp.
₹14.1
L/yr - ₹18
L/yr
92%
more
than the average Management Salary in India
View more details
What American Express employees are saying about work life
based on 3k employees
Flexible timing
Monday to Friday
No travel
Day Shift
American Express Benefits
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American Express Gurgaon / Gurugram Office Location
Gurgaon Office
Headquarter
American Express Banking Corp., Cyber City, Tower-C, DLF Bldg. No.8, Sector-25, DLF City Phase-II
Gurgaon
Haryana 122002
Haryana 122002
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