American Express - Director - Control Management (6-12 yrs)

You Lead the Way. We've Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you'll be recognized for your contributions, leadership, and impact-every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

Description:

- International Risk and Controls sits within International Card Services (ICS) which comprises of all the issuing functions across all 28 international markets excluding the US - colleagues operate across a variety of geographies and disciplines.

- ICS issues products to our Consumer and Commercial customers - the organization is an integral part of the global growth strategy for American Express; offering differentiated products and services is critical to our success and promises to drive significant growth and value through the delivery of innovative products, tailored to the needs of our customers.

- The objective of the ICS India Market Legal Entity Control Management Team is to provide specialized and strategic risk advisory specific to product and service areas.

- The role will involve collaboration with multiple partners across numerous business units, functional areas, and geographies.

- ICS Control Management organization is looking for a Director of ICS India Market Legal Entity Control Management to lead a diverse team of high-performing professionals focused on ensuring control management is embedded in the day-to-day operations of our business.

The Director ICS India Market Legal Entity Control Management will:

- Lead critical workstream on a complex multi-year change management initiative for India business to establish and ensure effective controls framework and monitoring oversight procedures of Third parties in partnership with 1st line Process Owners providing critical technology platform and services

- Own 1st Line aggregate risk assessment and ongoing monitoring of operational risks for the outsourced platforms and services

- Provide strategic and OR specific risk advice to ensure effective identification, quantification, communication and management of aggregate risks to the business

- Compile best practices and learnings from historical product launches and change management initiatives, and leverage to support risk identification throughout the Change management processes life cycle

- Develop and maintain robust relationships, becoming a trusted specialized 1sLOD OR Risk Partner to facilitate cross-functional collaboration and progress towards maturity and enhancement of the control environment and risk governance

- Execute reporting and governance of controls, policies, issues management and measurements/OR metrics offering senior management insights into controls effectiveness and inform governance work

- Assess the needs of BU and functional leaders to ensure sufficient understanding of Operational Risk Management (ORM) and controls (e.g., annual knowledge assessments and refresher trainings)

- Coordinate with product development and service delivery teams to embed ORM considerations into the product lifecycle and service operations ongoing

- Facilitate risk awareness and education within product and service teams to enhance their ability to manage risks effectively

Required Qualifications:

- 6+ Years experience in operational risk management (e.g., within Risk and/or Internal Audit function) and understands critical operational risk management lifecycle activities

- Experience in monitoring and control of services provided for outsourced Information Technology activities.

- Understanding of critical operational risk management lifecycle activities

- Excellent project management, communication, and interpersonal skills, with an ability to interact and obtain buy-in from senior BU/tech counterparts

- Expertise in process governance, with a track record of establishing and overseeing robust decision-making processes that align with policies, regulatory frameworks, and/or operational standards

- Experience within financial services industry

- Strong analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively

- Demonstrated history and ability to manage teams with varying backgrounds

Preferred Qualifications:

- Bachelor's Degree in Finance, Business, Risk Mgmt., or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous

- Experience in audit (directly or through external auditors) and performance reviews of technology service providers.

Experience in at least one of the following:

- Assessing the needs of business unit leaders to ensure sufficient understanding of -Operational Risk Management and controls

- Compiling and sharing best practices and learnings from historical product launches and change management initiatives

- Coordinating with product development and service delivery teams to embed operational risk considerations into the product lifecycle and service operations

- Facilitating operational risk awareness and education within product and service teams to enhance their ability to manage risks effectively

Compliance Language:

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

- Competitive base salaries

- Bonus incentives

- Support for financial-well-being and retirement

- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)

- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

- Generous paid parental leave policies (depending on your location)

- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

- Free and confidential counseling support through our Healthy Minds program

- Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.