Upload Button Icon Add office photos
filter salaries All Filters

201 American Express Jobs

Project Analyst II

5-14 years

Gurgaon / Gurugram

1 vacancy

Project Analyst II

American Express

posted 6d ago

Job Role Insights

Flexible timing

Job Description

Join Team Amex and lets lead the way together.
How will you make an impact in this role
Responsible for contacting clients with overdue accounts to secure the settlement of the account. Also they do preventive work to avoid future overdues with accounts that have a high exposure.
The role is with Global Business Integration Transformation CFN (GBIT) to provide support to Customer Fulfilment Network (CFN) which is a 1500+ people strong organization in Global Consumer Servicing and Fulfilment (GCSF). CFN offers wide range of services to its Customers, Merchants and Commercial Clients. CFN has a global footprint in 15 Delivery Hubs from where it offers customer service to 24 markets in 12 different languages. Approx. 10 million customer requests are fulfilled every year. CFN plays an important role in companywide efforts to streamline processes, enable digital fulfilment and adhere to market regulations, policies, audit requirements and compliance framework.
In the context of a complex servicing environment, we need to equip our Customer Care Professionals to be adequately prepared for all Business Change Initiatives (New Products/Product Refreshes, Capabilities, Servicing Strategies, etc.). By establishing demonstrating strong working relationships with product owners, production leaders, we are able to influence our partners to ensure that CFN s operational and control needs are accounted for, and that the execution of initiatives and the controls is seamless.
To achieve this end, this role will require integrating business change into Customer Fulfilment Network (CFN) and building the associated Controls.
This is a global role and will have the following Responsibilities:
  • Develop detailed project plan, timelines, and facilitate team collaboration and problem solving
  • Regularly provide project updates (timelines, breakthroughs, risks, and performance metrics) to all stakeholders
  • Participate in cross-functional teams to develop and deliver business requirements for technology solutions
  • Serve as a point of contact person to support internal IAG audits, external PwC audits, and regulatory/bank Exams
  • Act as the lead for critical initiatives and leadership updates
  • Connect with Business representatives to drive Global Business Integration (GBI) initiatives such as launch of new products/clients or any amendments to existing suite of services that requires seamless change management including updates to critical policies and procedures.
  • Proactively anticipating the Control requirements of a process / function and ensuring that they are addressed.
This role may be subject to additional background verification checks.
Qualifications
  • Sound process knowledge of CFN processes
  • Must have strong project management skills and should have prior experience in leading a project E2E.
  • Proven ability to handle multiple priorities with effective project management and work allocation
  • Experience in supporting Audits, Exams, Risk events preferred
  • Pr oven ability to build and leverage relationships, strong presentation and communication skills and ability to communicate effectively with multiple levels across the organization
  • Bachelor s degree or equivalent work experience
Shift Timings- 24*7 environment
Benefits include:
  • Competitive base salaries
  • Bonus incentives
  • Support for financial-well-being and retirement
  • Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
  • Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
  • Generous paid parental leave policies (depending on your location)
  • Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
  • Free and confidential counseling support through our Healthy Minds program
  • Career development and training opportunities

Employment Type: Full Time, Permanent

Read full job description

American Express Interview Questions & Tips

Prepare for American Express Project Analyst 2 roles with real interview advice

Top American Express Project Analyst 2 Interview Questions

Q1. Sliding Window Maximum Problem Statement You are given an array/list of integers with length 'N'. A sliding window of size 'K' moves from t ... read more
Q2. Unique Frequency Problem Statement Given a string 'STR' with lowercase letters, determine the minimum number of deletions required to ensur ... read more
Q3. Maximum Non-Adjacent Subsequence Sum Given an array of integers, determine the maximum sum of a subsequence without choosing adjacent eleme ... read more
View all 191 questions

What people at American Express are saying

4.0
 Rating based on 1 Project Analyst 2 review

Likes

Access to ample wellbeing tools like mfine, doctor insta, amaha, and inner circle. Complimentary good quality food,and snacks. Onsite medical facility Awesome Transport team Great mentors

  • Salary - Good
  • +6 more
Dislikes

Sometimes pushy on things that are not in our control. Workforce management planning is not that great. Doesn't adapt to latest trends and technologies quickly. Project funding constraints.

Read 1 Project Analyst 2 review

Project Analyst 2 salary at American Express

reported by 10 employees with 5-14 years exp.
₹9.8 L/yr - ₹15 L/yr
61% more than the average Project Analyst 2 Salary in India
View more details

What American Express employees are saying about work life

based on 3.1k employees
65%
68%
74%
88%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

American Express Benefits

Free Transport
Cafeteria
Health Insurance
Work From Home
Job Training
Soft Skill Training +6 more
View more benefits

Compare American Express with

MasterCard

3.9
Compare

Visa

3.5
Compare

PayPal

3.9
Compare

State Bank of India

3.8
Compare

HDFC Bank

3.9
Compare

ICICI Bank

4.0
Compare

Axis Bank

3.8
Compare

Standard Chartered

3.7
Compare

AIG

4.0
Compare

Wells Fargo

3.8
Compare

JPMorgan Chase & Co.

4.0
Compare

HSBC Group

4.0
Compare

Cholamandalam Investment & Finance

3.9
Compare

Citicorp

3.7
Compare

BNY

3.9
Compare

UBS

3.9
Compare

State Street Corporation

3.7
Compare

IDFC FIRST Bharat

4.5
Compare

HDFC Sales

4.0
Compare

Aditya Birla Capital

3.9
Compare

Similar Jobs for you

Project Analyst 2 at American Express Company

Gurgaon / Gurugram

10-14 Yrs

₹ 12-13 LPA

Project Analyst 2 at Resy

Gurgaon / Gurugram

2-5 Yrs

₹ 4-7 LPA

Project Analyst 2 at Resy

Gurgaon / Gurugram

2-5 Yrs

₹ 5-9 LPA

Project Analyst 2 at Resy

Gurgaon / Gurugram

2-5 Yrs

₹ 5-9 LPA

Quality Engineer II at American Express Company

Bangalore / Bengaluru

1-5 Yrs

₹ 3-7 LPA

Compliance at American Express Company

Gurgaon / Gurugram

2-11 Yrs

₹ 4-13 LPA

Quality Engineer II at American Express Company

Bangalore / Bengaluru

1-5 Yrs

₹ 3-7 LPA

Customer Service Analyst at American Express Company

Gurgaon / Gurugram

0-4 Yrs

₹ 7-8 LPA

Customer Service Analyst at American Express Company

Gurgaon / Gurugram

1-6 Yrs

₹ 3-8 LPA

L2 Engineer at American Express Company

Gurgaon / Gurugram

4-9 Yrs

₹ 8-12 LPA

American Express Gurgaon / Gurugram Office Location

View all
Gurgaon Office
Headquarter
American Express Banking Corp., Cyber City, Tower-C, DLF Bldg. No.8, Sector-25, DLF City Phase-II Gurgaon
Haryana 122002

Project Analyst II

5-14 Yrs

Gurgaon / Gurugram

6d ago·via naukri.com

Lead Analyst

2-10 Yrs

Gurgaon / Gurugram

19hr ago·via naukri.com

Senior Associate-Digital Product Management

2-6 Yrs

Gurgaon / Gurugram

19hr ago·via naukri.com

Senior AI/ML Security Dev Ops Engineer

3-4 Yrs

Bangalore / Bengaluru

19hr ago·via naukri.com

Associate-Digital Product Management

1-2 Yrs

Bangalore / Bengaluru

19hr ago·via naukri.com

Engineer II

2-6 Yrs

Gurgaon / Gurugram

19hr ago·via naukri.com

Financial Systems Analyst I

3-9 Yrs

Gurgaon / Gurugram

19hr ago·via naukri.com

Customer Service Analyst

1-6 Yrs

Gurgaon / Gurugram

19hr ago·via naukri.com

Analyst - Enterprise and Affiliate Quality Assurance

1-5 Yrs

Gurgaon / Gurugram

19hr ago·via naukri.com

Analyst-Compliance

2-11 Yrs

Gurgaon / Gurugram

20hr ago·via naukri.com
write
Share an Interview