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Account Protection Specialist
American Express
posted 19hr ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Making a pro-active attempt to identify fraudulent charges via inbound and outbound calls
- Answer inbound calls from Card members and set up/action fraud cases on calls
- Review fraud claims from Card members to make a decision, to either accept the claim from the Card member or reject it
- Detect and minimize credit and fraud risk whilst enabling spend at the same time
- Real time, transaction level credit and fraud risk assessments for requests received from our Cardmember or merchants
- Point of Sales (POS) approval, charge reversals request from merchant establishments
- Resolve cases within the assigned empowerment limit
- Continue to monitor current trends in Fraud landscape suggest preventive corrective measures
- Meet and endeavor to exceed metrics on transactional quality, compliance, RTF, regulations and productivity as per goals
Minimum Qualifications
- Graduates/Postgraduates
- Excellent communication
- Minimum 1 year experience in contact center domain
- Proven analytical and problem-solving skills with a strong attention to detail
- Ability to work in a hybrid environment
- Ability to work in a fast-paced metric driven environment with proficient multitasking and navigation in a windows environment
- Ability to work in a 24/7 rotational environment
Employment Type: Full Time, Permanent
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What people at American Express are saying
Rating based on 2 Account Protection Specialist
reviews
Anonymous · Other
in Gurgaon / Gurugram
Likes
The company environment is good.
- Company culture - Good
Dislikes
They ruin employee’s careers
- Skill development - Bad+4 more
Account Protection Specialist salary at American Express
reported by
26
employees
₹4.8
L/yr - ₹8
L/yr
19%
more
than the average Account Protection Specialist Salary in India
View more details
What American Express employees are saying about work life
based on 3k employees
Flexible timing
Monday to Friday
No travel
Day Shift
American Express Benefits
View more benefits
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