Business Analyst II

You Lead the Way

Weve Got Your Back

With the right backing, people and businesses have the power to progress in incredible ways

When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other

Here, youll learn and grow as we help you create a career journey thats unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally

At American Express, youll be recognized for your contributions, leadership, and impact?every colleague has the opportunity to share in the companys success

Together, well win as a team, striving to uphold our company values and powerful backing promise to provide the worlds best customer experience every day

And well do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong

Join Team Amex and let's lead the way together

How will you make an impact in this role

Responsible for Demand Forecasting and related analytics for KYC Processes globally for Global Services Group

Understand basic forecasting methods and be able to drive volume forecasts

Statistical acumen for identifying large data sets and drive analysis out of historical volumes to normalize and predict future volumes

Responsible for Volume Forecasting for Customer Fulfillment Network (CFN), Disputes and KYC

Partner with Site level leadership teams by providing operational recommendations required to deliver world class service at the right margins

Bachelor's degree in mathematics, statistics, economics, or a related field

Strong mathematical and statistical skills, including proficiency in forecasting techniques such as time series analysis, regression analysis and predictive modeling

Experience with forecasting software and tools, such as SAS, R, Python, or similar platforms

Knowledge of supply chain management principles and inventory control practices

Familiarity with data visualization techniques and tools for presenting forecasted volume data effectively

Ability to analyze historical business driver data, market trends, and other relevant factors to forecast future volume demand accurately

Strong attention to detail and ability to validate forecast models using appropriate statistical methods

Excellent communication skills for collaborating with operations, support and GCCM teams to gather relevant information and validate forecast assumptions

Experience working with large datasets and database management systems

Adaptability to changing business requirements and willingness to adjust forecast models accordingly

Minimum Qualifications

Exceptional planning skills & experience from working in an operational environment where the processes are complex and numerous

Possess strong analytical skills; ability to evaluate alternatives and recommend solutions

Good communication skills both verbal and written with some exposure to financial analysis/ MIS/ decision support role and demonstrated ability to prioritize and drive results

Good working interpersonal and negotiation skills

Excellent working knowledge of Microsoft Office (Excel, Access, Word and PowerPoint)

SQL knowledge would be an added advantage

Ability to balance multiple priorities simultaneously while setting and meeting expectations

Good business sense, self-motivated and flexible

Preferred Qualifications

Hands on experience in MLS / R

Quantitative Analytics

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being

That means we prioritize their physical, financial, and mental health through each stage of life

Benefits include:

Competitive base salaries

Bonus incentives

Support for financial-well-being and retirement

Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)

Flexible work arrangements and schedules with hybrid and virtual options with Amex Flex

Generous paid parental leave policies (depending on your location)

Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

Free and confidential counseling support through our Healthy Minds program

Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations