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American Express
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210 American Express Jobs
Senior Associate-Digital Product Management
2-6 years
₹ 21 - 29.3L/yr (AmbitionBox estimate)
This is an estimate of the average salary range for this
position. It has not been reviewed by the company, and
the actual salary may differ.
Gurgaon / Gurugram
1 vacancy
Senior Associate-Digital Product Management
American Express
posted 26d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Our team s mission is to shape and execute the Generative AI strategy of the Global Services Group (GSG) at American Express, accelerating the progress of both existing and future use cases of this exciting new technology to transform both the colleague and cardmember experience.
Developing and executing upon the GenAI strategy & priorities for GSG through rapid testing and learning, serving as a first mover for the broader enterprise in this new space
Accelerating and scaling GenAI pilot programs through scope definition, coordination, and ongoing centralized support (e.g., analysis, change management, communications) for dedicated pilot teams
Rapidly operationalizing GenAI initiatives at scale through development of rollout and scaling plans that quickly shift pilots from learnings to benefit realization, enabling teams to fail fast when appropriate
Providing compliance and risk management support for each unique use case to ensure responsible and thoughtful use of GenAI technology in accordance with AXP and regulatory policies
The role will require creating strategic and data-driven recommendations that enable the execution of GSG s GenAI strategy. The role will require a deep understanding of GenAI architecture, development frameworks, and troubleshooting to support execution of GenAI product development. This role will be responsible for the execution and delivery of strategic tests and pilots. The ideal candidate will be able to think creatively and prepare analyses and presentations on both forward-looking strategy and achieved results. This role also requires collaboration with various teams, including effective collaboration with Senior Leaders of all band levels across GSG and American Express more broadly.
How will you make an impact in this role
- Supporting the scoping of the next wave of GenAI pilots, ensuring alignment to prioritization principles while extrapolating learnings from smaller scale efforts and extending to bigger bets
- Applying Generative AI solutions to build pilots and products with high expectations on customer satisfaction
- Thought leadership/creative problem solving to accelerate technological innovation for American Express and drive progressive improvement
- Developing strong working relationships with various stakeholders in order to achieve results and enact wide-scale impact across the enterprise
- Strategic program management for live pilots, ensuring that key milestones, deadlines, and deliverables are executed by removing roadblocks and facilitating alignment between stakeholders
- Driving project delivery by fostering teams, managing relationships with partners, identifying opportunities and obstacles/risks, developing strategic recommendations, and ensuring deliverables are optimally executed
- Results and change leadership, including the planning and development of key GenAI initiatives that result in achievement of sustainable, transformational results
- Monitoring external perspectives and developments in GenAI and innovation more broadly and incorporating them into to Amex roadmaps and decisioning as relevant
- Executing analysis of key metrics for GenAI pilots to derive insights on value and performance, and prepare materials for sharing results
Must Haves
- Knowledge of Generative AI that clearly goes beyond the surface level, including a technical understanding of the functionality, risks and mitigations and an ability to inform use case feasibility
- Product Management/Development experience
- Ability to demonstrate a User Centric Mindset and ideas on how to leverage Generative AI beyond the obvious use case of chat
Minimum Qualifications
- Strategic, big-picture thinker with demonstrated interest in Generative AI and innovation with strong business acumen and high degree of creativity in identifying opportunities for products, services, new processes and systems
- Experience experimenting with Generative AI and Large Language Models, including prompt engineering and other methodologies
- Highly organized, taking individual initiative and accountability for getting results
- Ability to navigate ambiguity and engage in structured thinking in order derive meaningful, data-driven insights
- Solid technical understanding and skilled at articulation of complex issues to non-technical partners.
- Excellent oral and written communication and presentation skills to tailor communication to various audiences. Excellent communication skills with the ability to engage, influence, and inspire partners to drive collaboration and alignment
- 3 years of experience in Product Management/Development
- Ability to influence without authority at all levels and demonstrated track record for driving results and transformation across multiple lines of business
- High ethical standards to work in a highly regulated environment and ability to responsibly consider and mitigate risks of applying AI related solutions
- Experience with agile product development methodologies and tools (JIRA, Rally, LPM, etc.)
Benefits include:
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
Employment Type: Full Time, Permanent
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People are getting interviews at American Express through
People are getting interviews through
(based on 220 American Express interviews)
Job Portal
Referral
Campus Placement
Company Website
Walkin
Recruitment Consultant
24%
23%
18%
10%
3%
3%
19% candidates got the interview through other sources.
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What people at American Express are saying
Rating based on 11 Product Manager
reviews
Anonymous · Product Management - Technology
in Bangalore / Bengaluru
Likes
Learning curve is good, Gbt Product is complex and interesting. C-suite management has clear vision and well defined roadmap.
Dislikes
Managerial roles from India geolocation ill/under trained, usually they are promoted to manager role for reasons - They have product knowledge as they would spent 10+ years in org. Seriously lacking work ethics and standards. My higher up manager was literally unable to meet the higher up expectations and would add undue pressure and..Read More
Read 11 reviewsProduct Manager salary at American Express
reported by
184
employees
with 2-16
years exp.
₹14
L/yr - ₹45
L/yr
41%
more
than the average Product Manager Salary in India
View more details
What American Express employees are saying about work life
based on 3k employees
Flexible timing
Monday to Friday
No travel
Day Shift
American Express Benefits
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