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165 American Express Jobs

Customer Service Analyst

1-5 years

₹ 4.4 - 6L/yr (AmbitionBox estimate)

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This is an estimate of the average salary range for this position. It has not been reviewed by the company, and the actual salary may differ.

Gurgaon / Gurugram

1 vacancy

Customer Service Analyst

American Express

posted 5d ago

Job Description

  • Respond to all customer queries in a timely and comprehensive manner to ensure customer satisfaction.
  • Deliver to the Employees, Customer and Shareholder metrics as per goals.
  • Highlight issues through feedback and recommend changes in workflows, procedures, service levels, based on customer demands to meet their needs and ensure quality service is given at all times.
  • Adherence to quality and compliance guidelines.
  • Support any new initiatives in the directorate.
  • Balance customer interests with the interests of American Express.
  • Communicates effectively, oral and written to identify and document necessary information.
Minimum Qualifications
  • We are hiring Graduates with minimum 1year of experience in customer service or any BFSI domain
  • Excellent Verbal Written Communication - Customer Focused, with Strong Ability to resolve Customer Issues
  • Analytical mind attention to detail
  • High level of Customer sensitivity, commitment service orientation
  • High result orientation
  • Ability to take independent decision meet stringent deadlines

Employment Type: Full Time, Permanent

Read full job description

American Express Interview Questions & Tips

Prepare for American Express Customer Service Analyst roles with real interview advice

Top American Express Customer Service Analyst Interview Questions

Q1. Sliding Window Maximum Problem Statement You are given an array/list of integers with length 'N'. A sliding window of size 'K' moves from t ... read more
Q2. Unique Frequency Problem Statement Given a string 'STR' with lowercase letters, determine the minimum number of deletions required to ensur ... read more
Q3. Maximum Non-Adjacent Subsequence Sum Given an array of integers, determine the maximum sum of a subsequence without choosing adjacent eleme ... read more
View all 191 questions

What people at American Express are saying

5.0
 Rating based on 4 Customer Service Analyst reviews

Likes

The work culture is great

  • Salary - Excellent
  • +6 more
Dislikes

Nothing as such for now

Read 4 Customer Service Analyst reviews

Customer Service Analyst salary at American Express

reported by 36 employees with 1-5 years exp.
Lock Unlock
₹3.9 L/yr - ₹8 L/yr
10% less than the average Customer Service Analyst Salary in India
View more details

What American Express employees are saying about work life

based on 3.1k employees
65%
68%
74%
88%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

American Express Benefits

Free Transport
Cafeteria
Health Insurance
Work From Home
Job Training
Soft Skill Training +6 more
View more benefits

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American Express Gurgaon / Gurugram Office Location

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Gurgaon Office
Headquarter
American Express Banking Corp., Cyber City, Tower-C, DLF Bldg. No.8, Sector-25, DLF City Phase-II Gurgaon
Haryana 122002

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