AmbitionBox
Jobs
- Reviews
- Salaries
- Interview Questions
- About Company
- Benefits
- Jobs
- Office Photos
- Community
Add office photos
All Filters
188 American Express Jobs
Associate -Digital Product Operations
5-8 years
Gurgaon / Gurugram
1 vacancy
Associate -Digital Product Operations
American Express
posted 6d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Join Team Amex and lets lead the way together.
The Network Acquirer Solutions (NAS) team is at the heart of American Express. Each year, we power billions of transactions through our global payments network, serving American Express Cardmembers and Merchants, and our Issuing Acquiring partners in more than 170 markets worldwide. We grow revenue by developing products, services and capabilities that deliver differentiated value to our merchants, partners, and customers.
The Network Acquirer Solutions Strategy drives the following Enterprise outcomes:
Delivering customer value propositions that grow the business
Driving scale with seamless onboarding solution deployment
Driving Enterprise strategic priorities with modernized capabilities
How will you make an impact in this role
As an Associate Digital Product Operations, within Certification Operations, you will be responsible for onboarding new customers to transact on the American Express Merchant and Partner Networks, as well as deploying new products with existing one. This includes supporting these customers during their set up, connectivity and certification phases. You will have the opportunity to work with an array of external customers (e.g., acquirers, issuers, card terminal providers, merchants, processors, aggregators, etc.), and internal peers and stakeholders.
Key Responsibilities
- Onboarding, and certifying external customers on Self Certification program so that they can exchange data with network participants as per American Express specifications.
- Support and provide consultancy to our external customers about our certification processes and tools.
- Develop and manage relationships with multiple internal stakeholders to ensure a proactive understanding of the demand pipeline.
- Use knowledge of Amexs payment products, platforms standards and advise internal/external customers on certification process
- Build relationships and act as the liaison between our external Business Partners and various American Express technology groups, supporting the installation of network connectivity and implementation of authorization and submission solutions
- Support the upgrade of our tools, processes, and documentation whenever changes are required by regulatory changes, new products, and technical developments in the industry.
- Participate in calls/testing that can be held outside of usual hours to support regional and global projects that span different time zones.
Experience
- Overall work experience of 5- 8 years of work experience
- Possess good functional knowledge of Network Specs, Proprietary Specs, Network Certification, Test tools and platforms, EMV, Contactless, POS products etc.
- Payment industry and transaction processing knowledge Project Management experience
Academic Background
Graduate/Post Graduate degree (B-Tech/Engineering will be preferred)
Functional Skills/Capabilities
- Must be able to communicate effectively with external business partners and various internal cross functional teams at both technical and business level
- Strong relationship management skills to influence without authority, both internally and externally, across multiple international territories with different cultural considerations.
- Intellectual Curiosity and tenacity to push for customer solutions with internal stakeholders.
- Demonstrated ability to support multiple high-profile projects simultaneously in a fast-paced multi-time zoned environment
- Self-motivated, with growth mindset, and results driven oriented. Must have the ability to work without supervision in a matrix organization, demonstrating strong teamwork.
- Understanding of technical specifications and use that knowledge to validate test results; can independently identify root causes that can arise during certification, and resolve them
- Knowledge of telecommunication and networking components such as TCP/IP SFTP, Router capabilities, VPN, and Web Services are an added advantage.
Benefits include:
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
Employment Type: Full Time, Permanent
Read full job descriptionPrepare for Product Operations Executive roles with real interview advice
Top American Express Product Operations Executive Interview Questions
Q1. Sliding Window Maximum Problem Statement You are given an array/list of integers with length 'N'. A sliding window of size 'K' moves from t ... read more
asked in
Data Analyst interview
Q2. Unique Frequency Problem Statement Given a string 'STR' with lowercase letters, determine the minimum number of deletions required to ensur ... read more
asked in
Software Developer Intern interview
Q3. Maximum Non-Adjacent Subsequence Sum Given an array of integers, determine the maximum sum of a subsequence without choosing adjacent eleme ... read more
asked in
Software Developer interview
What people at American Express are saying
What American Express employees are saying about work life
based on 3.1k employees
Flexible timing
Monday to Friday
No travel
Day Shift
American Express Benefits
View more benefits
Compare American Express with
MasterCard
Compare
Visa
Compare
PayPal
Compare
State Bank of India
Compare
HDFC Bank
Compare
ICICI Bank
Compare
Axis Bank
Compare
Standard Chartered
Compare
AIG
Compare
Wells Fargo
Compare
JPMorgan Chase & Co.
Compare
HSBC Group
Compare
Cholamandalam Investment & Finance
Compare
Citicorp
Compare
BNY
Compare
UBS
Compare
State Street Corporation
Compare
IDFC FIRST Bharat
Compare
HDFC Sales
Compare
Aditya Birla Capital
Compare
Similar Jobs for you
American Express Gurgaon / Gurugram Office Location
Gurgaon Office
Headquarter
American Express Banking Corp., Cyber City, Tower-C, DLF Bldg. No.8, Sector-25, DLF City Phase-II
Gurgaon
Haryana 122002
Haryana 122002
Staff Engineer - Java, Microservices, Terraform, Golang/Python, CI/CD
4-10 Yrs
Gurgaon / Gurugram
Recently Viewed
SALARIES
American Express
JOBS
Barry Callebaut
No Jobs
SALARIES
Orange Retail Finance
SALARIES
American Express
COMPANY BENEFITS
American Express
No Benefits
INTERVIEWS
BNP Paribas
No Interviews
COMPANY BENEFITS
American Express
No Benefits
JOBS
DWS Investment
No Jobs
DESIGNATION
Share an Interview
How was your last interview experience?
Feedback
