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Engaged Employer

American Express Global Business Travel

Compare

4.3

based on 215 Reviews

36 American Express Global Business Travel Jobs

MI Analyst

American Express Global Business Travel

4.3

based on 215 Reviews

5-7 years

Gurgaon / Gurugram

1 vacancy

MI Analyst

American Express Global Business Travel

posted 8hr ago

Job Role Insights

Flexible timing

Key skills for the job

Data Analytics SQL Recruitment Analytical Chemistry SAP Business Intelligence Product Support

+ 1 more

Job Description

What You ll Do on a Typical Day :

The MI analyst defines and develops jointly with clients the global MI strategy and coordinates production of reporting. He/she ensures that data is flowing across the countries in scope to deliver high quality management information and analytics to the regional account managers and global account manager/director so that they can draw conclusions and provide advice to clients global and regional category leads.

Key contact for anything MI related, including reporting tool product support, set up, maintenance, issue resolution and consultation
Provides extensive consultation with internal and external end users of the MI reporting tools on product usage and functionality.
Makes effective recommendations to product end users regarding which reports best correspond to the client s requirements and needs
Analyze reports and identify trends and their client impact
Coordinates production of Business Intelligence (BI) reviews, presentations, reports and scorecards
Set up the globalization of all reporting and establish process to field questions of and for all data to drive improvement
Support account managers in preparation for monthly meetings and reviews with the client regarding BI aspects
Create formatting and recommendations for hierarchy based reports
Establish new and current local region reporting
Lead global data projects
Provide strategic collaboration and support to clients and American Express Global Business Travel teams around reporting requirements and global mapping
Oversight of the delivered recommendations to support BI .Maintains client set up (customer IDs, DKs, Reason Codes, etc.) in GBT MI database to ensure consistent global reporting
Adheres to a Statement of Work that is outcome and results oriented with SLAs and clear expectations on deliverables and commitments
Maintain expected productivity and customer satisfaction goals

What We re Looking For :

Bachelor s degree with 5+ years of work experience where course work could include (either): statistics travel, business administration, finance, decision sciences, economics, and mathematics. Candidates with master s degree preferred. Need go getters who are energetic, curious and creative
Candidates with prior knowledge and experience of working on travel data\industry will be preferred
Strong organization, analytical and problem solving skills
Expert in MS Office Suite, specifically Excel and Access.
SQL knowledge will be a plus
Good knowledge in data visualization solutions including Tableau will be preferred
Strong communication & interpersonal skills, listening ability and written presentation skills
Highly client focused with the ability to demonstrate attention to detail and focus on quality
Ability to develop and execute strategies to improve the customer experience
Team player, Flexibility/ability to adapt in a dynamic environment and committed to organization goals
Willingness to work flexible hours, including those needed to support customers in other regions.
Excellent time management skills required - including ability to set priorities and work in a fast paced, multi-project environment