Appeals Specialist

Basic qualifications

• - Bachelor's Degree from accredited university
• - 5-7 years overall work experience
• - Minimum 4 years multiple HR domain relevant experience
• - Ability to manage confidential and sensitive employee information and adhere to strict confidentiality standards
• - Experience in a call center, distribution center, or manufacturing environment
• - Comfort with high volume workloads, experience with rapid and complex changing work environment, willingness to "roll up your sleeves"
• - Solutions-focused and comfortable working in an environment which demands strong deliverables
• - Bias for action, stellar work ethic, and desire to achieve excellence
• - Proven ability to handle confidential information and escalate issues when appropriate

Preferred qualifications

• - Experience in conducting investigative work, including claimant, witness, and target employee interviews, investigative data analysis, and production of investigative documentation
• - Master's Degree or MBA in HRM or other specialized training in labor/ employee relations
• - Experience with the Amazon HR
• - Experience with Case Management
• - Evidence of career development and/ or evidence of superior performance in previous roles
• - Experience supporting hourly employee client groups with employee populations of 2,000+