Software Development Manager, Cart Experience

The Shopping Cart is a foundational element of nearly all online shopping. At its core, Cart is a collection of items that a customer intends to purchase, and because the customer personally added these items, they have an affinity for Cart as my gathering place on Amazon. Customers also use Cart as an extension of their shopping process to compare items, budget their purchase or save items for later consideration. We serve millions of daily customers worldwide across all devices and enable business teams within Amazon to innovate on behalf of customers.

What we do
We own and operate full stack technology to serve all Amazon Cart customers worldwide and support hundreds of builders to innovate in Cart on behalf of customers. We build and improve the customer experience based on customer insights, business analytics and strategic investments to resolve customer pain points and support the constantly expanding selection of product and programs available on Amazon. We ensure our systems are always available to provide customers the same delightful experience during peak traffic events.

Key job responsibilities
Own systems responsible for Cart experience on the Amazon store worldwide
Establish and execute short and long-term architecture roadmaps for the business
Manage a development team focused on building and accelerating customer facing innovation
Hire and manage performance for direct reports of Software Development Engineers and Quality Assurance Engineers
Improve efficiency and reliability of the Cart system to ensure customer trust, performance, and availability during peak traffic events
Engage with internal business teams to establish and build strong relationships to accelerate the innovation for customers across all business programs
Represent the technical team to senior leadership across the company through written and verbal communication

About the team
We encourage collaboration across the disciplines within Cart. You will have the opportunity to work closely with product managers, UX designers and business intelligence engineers to innovate, measure, analyze and then refine the experiences we deliver to millions of customers across the planet on a daily basis.

As part of the Cart team you will have a strong drive for results, great interpersonal skills and be eager to collaborate in a fast-paced environment.

- 3+ years of engineering team management experience
- 7+ years of engineering experience
- 8+ years of leading the definition and development of multi tier web services experience
- Knowledge of engineering practices and patterns for the full software/hardware/networks development life cycle, including coding standards, code reviews, source control management, build processes, testing, certification, and livesite operations
- Experience partnering with product or program management teams