Software Development Manager, Cart Experience

The Address Experience is a foundational element of nearly all online shopping. At its core, Address is a collection of addresses that a customer creates and choses from during purchase, and because the customer personally added these addresses, they have an affinity for Address experience as my personal info on Amazon. Customers also use Address as an extension of their shopping process to compare delivery timelines, budget their purchase or save items for later consideration. We serve millions of daily customers worldwide across all devices and enable business teams within Amazon to innovate on behalf of customers.

What we do
We own and operate full stack technology to serve all Amazon Address Experience for customers worldwide and support hundreds of builders to innovate in Address space on behalf of customers. We build and improve the customer experience based on customer insights, business analytics and strategic investments to resolve customer pain points and support the constantly speedy creation of addresses with high accuracy and least manual input. We ensure our systems are always available to provide customers the same delightful experience during peak traffic events.


Key job responsibilities
* Own systems responsible for Address experience on the Amazon store worldwide
* Establish and execute short and long-term architecture roadmaps for the business
* Manage a development team focused on building and accelerating customer facing innovation
* Hire and manage performance for direct reports of Software Development Engineers and Quality Assurance Engineers
* Improve efficiency and reliability of the Address system to ensure customer trust, performance, and availability during peak traffic events
* Engage with internal business teams to establish and build strong relationships to accelerate the innovation for customers across all business programs
* Represent the technical team to senior leadership across the company through written and verbal communication

About the team
We encourage collaboration across the disciplines within Address. You will have the opportunity to work closely with product managers, UX designers and business intelligence engineers to innovate, measure, analyze and then refine the experiences we deliver to millions of customers across the planet on a daily basis.

As part of the Address team you will have a strong drive for results, great interpersonal skills and be eager to collaborate in a fast-paced environment.

- 3+ years of engineering team management experience
- 7+ years of engineering experience
- 8+ years of leading the definition and development of multi tier web services experience
- Knowledge of engineering practices and patterns for the full software/hardware/networks development life cycle, including coding standards, code reviews, source control management, build processes, testing, certification, and livesite operations
- Experience partnering with product or program management teams