Program Manager II, WW FBA - AWD

Amazon has spent years building one of the world s most efficient and optimized supply chains. Amazon Warehousing and Distribution (AWD) is building on that foundation with a bulk storage and distribution service for FBA sellers and innovating towards creating an integrated supply chain offering that can bring sellers products from factory floor to customer doors seamlessly.

This role acts as a single-threaded-leader responsible for reimbursement integrity and risks. This includes leading setting up the programs, processes and metrics to determine the use cases and size of the problem. You will be deep diving into operational inefficiencies, tracking performance, and working with Product, Operations, and Tech to drive automation. As part of this, to understand problems effectively, this role requires the ability to identify risks and opportunities in strategies, and organizational structure. TThis role is also responsible for writing business updates, requirements, and aligning stakeholders.

Successful candidates will have experience with Program Management in a broad, global organization, have experience working with a variety of cross-organizational stakeholders, and be able to juggle competing priorities. We are looking for someone who is detail-driven, can create processes from scratch, has good problem solving and deep dive abilities. Ability to navigate ambiguous programs while keeping a high bar on quality of outputs is a must.

Key job responsibilities
- Single threaded leader for seller defect and reimbursement integrity, risk and outlier analysis throughout AWDs supply chain including inbound, outbound and removals
- Partner with FBA Support Ops and implement new routing strategy end to end
- Monitor adoption of the tools and detect automation or routing opportunities to drive seller efficiency and and build solutions that enable meeting your program goals by working in close collaboration with DP&R team
- Identify gaps between teams, processes and plans, and demonstrate good judgment in how and when to escalate.
- Collaborate and build relationships with cross functional teams to ensure seamless execution and process excellence

About the team
We are open to hiring candidates to work out of one of the following locations:

Bangalore, KA, IND - 3+ years of program or project management experience
- 3+ years of working cross functionally with tech and non-tech teams experience
- 3+ years of defining and implementing process improvement initiatives using data and metrics experience
- Bachelors degree
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
- Experience defining program requirements and using data and metrics to determine improvements