Program Manager II, Amazon Flex

At Amazon we are building an excellent last mile operation in India, significantly complimented by Amazon Flex. Amazon Flex works directly with independent contractors (IC) - called delivery partners (DP) - to make deliveries to our customers. With Amazon Flex, partners are their own bosses - they can build their own schedules and choose from different types of opportunities (scheduled-ahead blocks, instant offers), all while making great earnings. Amazon Flex is powered by a mobile app, that works in concert with our advanced systems, allowing partners to sign in, grab an offer for a time, check out a map of the location, and more. You will be a part of the central team working on turning a billion dollar idea into reality

Key job responsibilities
Sr. Program Manager

Define, design, launch and manage new transportation related programs in India, within Amazon Flex - primarily hyperlocal, and on-demand business lines
Gather requirements and conceptualize a product and program solutions to solve business problems, sustainably.
Work with key stakeholders across various functions to define, launch and drive programs
Will work as the bridge between operations and support teams like finance, global business operations teams, product teams, field operations
Be the gate keeper of driver experience for the business lines, and balance this by co-owning cost and business goals
Will positively impact the operating cost through technology and process interventions
Will rely on influence (over authority) to align multiple WW and IN stake holders, to drive complex, medium to large projects. S/he will build the right scale mechanisms in a highly ambiguous environment, balancing between quality and pace of execution, with right framework to protect large business goals.
Interact with senior IN and WW leaders, in discussions and through well written narratives
Launch and expand the program as per Amazon s requirements while being responsible for all customer satisfaction, performance, compliance, accounting and financial related metrics. - 3+ years of program or project management experience
- 3+ years of working cross functionally with tech and non-tech teams experience
- 3+ years of defining and implementing process improvement initiatives using data and metrics experience
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
- Experience defining program requirements and using data and metrics to determine improvements