Support Engineer, SEND

Job Description:
Global Selling team enables cross border commerce across multiple source-destination countries. You will be a member of the team that is building a new fulfilment platform from ground zero and will scale it to multiple markets in 2023-24. We leverage AWS technologies including S3, DynamoDB, Lambda. We will also leverage open source technologies like docker, Kubernetes for this platform. This is a rare opportunity to be part of a fast growing team. The team will build solutions to solve complex cross border selling challenges in fulfilment, listing , payments , returns space while adhering to various compliance requirements.
Specifically, in the cross-border FBA (fulfilment by Amazon) team the team owns the product solution that offers both small parcel and Freight (full container load) logistics services across air, ocean and ground modes of transportation. The product is a key enabler for the cross-border e-commerce market which is a multi-billion dollar business. Our north star is to build an international marketplace (like cleartrip) for global sellers across the world where they can book services of 3P logistics services providers (like UPS). Global sellers will benefit from Amazon negotiated pricing, seller support, payment protection, package tracking, cross-border compliance support and ML driven recommendations.
This product is of strategic importance to Amazon consumer leadership, as the cross-border FBA product is uniquely positioned to support the burgeoning international logistics demand.

As an SE on the team, you will be involved in:
1) Scaling the product to world-wide global sellers by optimising/tuning the tech stack to reduce time to market and expand the product to multiple new regions in the next 2 years.
2) Maintaining self-healing systems to ensure streamlined operations for the tech team.
3) Using configurability of the system to enhance adaptability of the product to changing compliance requirements and other cross border nuances across different source-destination pairs.
5) Maintaining global supply chain solutions to optimise inventory placement locations.
6) Evolving the system towards our North Star. Our north star is to build a marketplace experience like cleartrip to provide cross-border logistics services for global sellers.

A day in life
1) You customize and tune critical parts of the tech stack towards moving towards the 3 year vision.
2) You take ownership of launching new lanes and optimize the lane launch process.
3) You deep dive into customer issues, work with multiple SDEs to identify the root cause fix for these issues.
4) You own various tracks to ensure high bar on OE.


About the team
We are an early stage platform who have launched a stable production version of the logistics marketplace and live in 10+ lanes across multiple consumer marketplaces and are now looking to enhance the Seller Experience and scale the platform over the next two years. This platform is of strategic importance to Amazon consumer leadership. We are expanding our team as we are at the cusp of a breakout with this unique opportunity.
If you are an innovator and want to express yourself in a creative / fun environment you are looking at the perfect team. We are a bunch of fun-loving individuals who thrive on each others success and work collaboratively to solve complex problems on behalf of our customers.

Openings:
Currently hiring for one SE1 (0-3 years of experience).


Key job responsibilities
1) Scaling the product to world-wide global sellers by optimising/tuning the tech stack to reduce time to market and expand the product to multiple new regions in the next 2 years.
2) Maintaining self-healing systems to ensure streamlined operations for the tech team.
3) Using configurability of the system to enhance adaptability of the product to changing compliance requirements and other cross border nuances across different source-destination pairs.
5) Maintaining global supply chain solutions to optimise inventory placement locations.
6) Evolving the system towards our North Star. Our north star is to build a marketplace experience like cleartrip to provide cross-border logistics services for global sellers.


A day in the life
1) You customize and tune critical parts of the tech stack towards moving towards the 3 year vision.
2) You take ownership of launching new lanes and optimize the lane launch process.
3) You deep dive into customer issues, work with multiple SDEs to identify the root cause fix for these issues.
4) You own various tracks to ensure high bar on OE.

About the team
We are an early stage platform who have launched a stable production version of the logistics marketplace and live in 10+ lanes across multiple consumer marketplaces and are now looking to enhance the Seller Experience and scale the platform over the next two years. This platform is of strategic importance to Amazon consumer leadership. We are expanding our team as we are at the cusp of a breakout with this unique opportunity.
If you are an innovator and want to express yourself in a creative / fun environment you are looking at the perfect team. We are a bunch of fun-loving individuals who thrive on each others success and work collaboratively to solve complex problems on behalf of our customers. - 1+ years of software development, or 1+ years of technical support experience
- Experience troubleshooting and debugging technical systems
- Experience scripting in modern program languages