Product Support, Vendor Management, Benefits Experience & Technology

We are seeking a highly motivated and experienced Product-Vendor Management to join our team. The ideal candidate will be responsible for managing the end-to-end lifecycle of vendor-supported system & processes, ensuring seamless operations, and delivering the highest standards of performance

Key job responsibilities
Oversee the Change Request Life Cycle, ensuring timely and efficient handling of all requests.
Plan and manage Change Request Sprints, coordinating with relevant teams to meet deadlines.
Handle Escalation Management to resolve vendor related issues promptly and maintain smooth operations.
Lead and govern New Country Implementation projects and other projects ensuring successful onboarding and integration.
Monitor Vendor Performance to ensure compliance with agreed standards and KPIs.
Review and approve Purchase Orders, ensuring accuracy and adherence to budgetary constraints. Facilitate Third-Party Onboarding, ensuring all necessary documentation and processes are completed.
Conduct Monthly Calls with Stakeholders to provide updates, gather feedback, and align on goals.
Insist on the Highest Standard of Delivery to achieve organizational objectives and exceed expectations.

A day in the life
A day in this role involves managing multiple responsibilities to ensure smooth operations, effective vendor performance, and timely delivery of goals. Planning and Prioritization The day starts with reviewing change requests, prioritizing tasks, and planning sprints with vendor and internal stakeholder teams. Daily, weekly and monthly structured Communication with vendors is key to addressing issues and ensuring performance metrics are met. Execution and Collaboration The focus shifts to managing escalations, resolving bottlenecks, and collaborating with cross-functional teams for tasks like new country implementations, process improvements and special projects. . Purchase orders are reviewed on a and approved, ensuring alignment with budgets and business needs. Stakeholder Engagement Monthly stakeholder calls are conducted to provide updates, gather feedback, and align on priorities. Vendor performance is reviewed, and feedback is shared to drive improvements and set expectations. Reporting and Strategic Planning The day concludes with preparing reports on change requests, vendor performance, and milestones. Insights are shared with leadership, and strategic planning is done to identify opportunities for process improvements and efficiency. Minimum 3-5 years experience in vendor management, program management, product lifecycle management or a related field. Strong project management skills with the ability to handle multiple tasks simultaneously. Excellent communication and interpersonal skills to collaborate with stakeholders at all levels. Analytical mindset with a focus on data-driven decision-making. Proficiency in tools and software for project management and vendor tracking. Ability to work on projects with a duration of more than 6 months, under pressure and meet tight deadlines. Commitment to maintaining the highest standards of quality and performance.