System Development Engineer I, REALM EPIC

The REALM EPIC Team in Hyderabad is looking for a System Development Engineer to join a team that integrates and manages innovative solutions that lead to improvements in Amazon Transportation. Amazon transportation and Deliver Experience encompasses all of the operations that deliver worldwide shipments to and from our fulfillment centers and third party locations.

This team provides on-call support on a rotation basis schedule among the team members. Your solutions will impact our customers directly! This job requires you to constantly hit the ground running and your ability to learn quickly and work on disparate and overlapping tasks will define your success.

Your problem solving skills and solutions will benefit customers directly, ensuring Amazon able to meet all its commitments to our customers. Primary responsibilities include troubleshooting, diagnosing and fixing production software issues, developing monitoring solutions, performing software maintenance and configuration, implementing the fix for internally developed code (Perl, Ruby, C/C++, JAVA), performing SQL queries, updating, tracking and resolving technical challenges, build and develop tools which will automate daily operational activities. Responsibilities also include working alongside development on Amazon Corporate and Divisional software projects, updating/enhancing our current software, automation of support processes and documentation of our systems.

This job requires you to constantly hit the ground running and your ability to learn quickly and work on disparate and overlapping tasks will define your success. High Impact production issues often require coordination between multiple Development, Operations and IT Support groups, so you get to experience a breadth of impact with various groups.

The ideal candidate must be detail oriented, have superior verbal and written communication skills, strong organizational skills, able to juggle multiple tasks at once, work independently and can maintain professionalism under pressure. You must be able to identify problems before they happen and implement solutions that detect and prevent outages. Your ability to accurately prioritize projects, make sound judgments, work to improve the customer experience, and get the right things done would have direct impact on Amazon LastMile Delivery related services efficiency.

Key job responsibilities
The application of system engineering and development practices to ensure your
automation is both reliable and correct. Your technical knowledge includes Linux systems and
networking. You should be able to triage situations quickly and work well with other engineers

A day in the life
1. Working with the stakeholders on the manual migration activities.
2. Contribute in the tooling and automation initiatives within EPIC team
3. Triaging of daily problems that might arise during the migration related activities and collaborate with different tech teams.

About the team
We are REALMs Emerging Programs - Innovation and Coordination team aka EPIC. The primary function of the EPIC team is to drive the Region flexibility (RF) and Diversify AWS Region usage (DARU) campaigns across ATS, Last Mile and DEX as well as build AI solutions.

EPIC Team operates in the form of 4 separate pillars. Below are the details of each pillar:

1. Region Flexibility (RF): This team focuses on developing the solutions to be used by ATS and SDO as a whole to assist with accomplishing the RF initiatives by program managing the migration of all services from NetScaler to Tardigrade and remove unavailable AWS dependencies across ATS, LM and DEX orgs. This team also guides the development teams through the migration process and automating manual efforts thus making it easy to serve existing SDO (Stores, Devices, and Other) customer traffic from new AWS regions.
2. Diversify AWS Region Usage (DARU): This team focuses on migrating services to more efficient hardware and also by migrating to ZAZ (Spain) region and where ever possible automates the process of migrating or expanding a service and its infrastructure from any given AWS region to another and where automation is not possible, guide users through any remaining manual steps. This team also run the campaigns to provide ATS and SDO teams with visibility into their DARU campaign progress.
3. Resiliency: This team establishes standards for resilience engineering, metrics and mechanisms to measure performance against those standards, and drives programs to meet or exceed those standards across the organization. We will guide the organization through incremental phases of readiness and resilience, testing our services throughout their development lifecycle, during deployment, testing, staging, and production. We will drive teams to design with failure in mind, and build organizational confidence, through demonstrated resilience, that our systems are prepared not just for large scale events, but the types of uncommon failures that happen routinely at scale.
4. Tools and Automation: This team works on building tools and automations to make our day to day work easier and also helps other Dev/DevOps teams. - Experience in automating, deploying, and supporting infrastructure
- Experience programming with at least one modern language such as Python, Ruby, Golang, Java, C++, C#, Rust
- Experience with Linux/Unix