Business Analyst II, Trustworthy Shopping Experience

The Trustworthy Shopping Experience team is looking for a senior business analyst to help us protect our customers from defective, dangerous products and guarantee them a worry-free shopping experience. Are you a self-starter who is comfortable handling complex data sets and working through ambiguity? If so, this role is for you!

Key job responsibilities
In this role you will use your passion for data to generate actionable insights through the development of metrics, dashboards and deep dive analyses. You will track existing and emerging abuse vectors, generate actionable insights, define and implement new initiatives, and quantify our progress using metrics. You dive into the details of the business metrics and provide insight within the team to assess, prevent, and predict e-commerce risk. You will collaborate with partner teams to define metrics to measure the success of our processes and initiatives, develop scalable reporting solutions, and provide objective and tangible data that allows the team to identify improvement areas, make informed decisions, and monitor efficiency of our policies and strategies. You will do this in partnership with other Amazon teams including program, product, and partner data teams across the world, hence cross-team coordination and collaboration skills are essential.

A day in the life
You track and publish our business metrics, partner with the internal program teams to identify root-causes of spikes or plummets in key metrics while carrying on mid-term to long-term projects to improve our policies, processes and tools and communicating with data science/engineering teams.

About the team
Inclusive Team Culture
Here at Amazon, we embrace our differences. We are committed to furthering our culture of inclusion. We have thirteen employee-led affinity groups, reaching tens of thousands at chapters across the globe. We have innovative benefit offerings, and host annual and ongoing learning experiences, including our AmazeCon (gender diversity) conferences. Amazon s culture of inclusion is reinforced within our Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.

Work/Life Harmony
Our team puts a high value on work-life harmony. It isn t about how many hours you spend at home or at work; it s about the flow you establish that brings energy to both parts of your life. We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We encourage and empower you to find your own balance between your work and personal lives. - 3+ years of tax, finance or a related analytical field experience
- 3+ years of Excel (including VBA, pivot tables, array functions, power pivots, etc. ) and data visualization tools such as Tableau experience
- 3+ years of business or financial analysis experience
- Experience defining requirements and using data and metrics to draw business insights
- Experience making business recommendations and influencing stakeholders
- Experience with Excel