Business Analyst II , ROC, ROC

Surface Transportation (ST) is seeking a highly skilled and a motivated team player to be part of the dynamic ROC team which supports NA and EU Surface Transportation Operations. The Surface Transportation Operations team addresses disruptions in the Middle Mile network, supporting drivers and carriers faced with unexpected events (poor weather, road closures, unexpected surges in volume, mechanical breakdowns, etc. ) to allow them to deliver packages safely and on time.

As a Business Analysts you will enable effective decision making by retrieving and aggregating data from multiple sources and compiling it into a digestible and actionable format. You will partner with Operations, Product and Tech teams to solve business problems with focus on understanding root causes and driving forward-looking opportunities. Your ownership of the scoping and design of new metrics and enhancement of existing ones will help support the future state of business processes and ensure sustainability. You will communicate complex analysis and insights to stakeholders and business leaders, both verbally and in writing. These analytics and metrics will help ensure we are focused on what s important, enable clarity and focus, and delight our customers. This position will support our expansion to other geographies.



Key job responsibilities
Work closely with Ops managers and stakeholders to understand business issues and recommend solutions to ensure business questions are properly answered
Understand trends related to Amazon business and recommend strategies to stakeholders to help drive business growth. Reporting of key insight trends, using statistical rigor to simplify and inform the larger team of noteworthy story lines. Respond with urgency to high priority requests from senior business leaders.
Identify, develop, manage, and execute analyses to uncover areas of opportunity and present written business recommendations that will help shape the direction of the business.
Own the design, development, and maintenance of ongoing metrics, reports, analyses, dashboards, etc. to drive key business decisions. Ensure data accuracy by validating data for new and existing tools. Learn and understand a broad range of Amazon s data resources and know how, when, and which to use and which not to use.
Engage stakeholders in constructive dialogues to convert business problems into logic problems that can be solved with data, statistics, and scripting
Manage and execute entire projects or components of large projects from start to finish including project management, data gathering and manipulation, synthesis and modeling, problem solving, and communication of insights and recommendations
- 3+ years of tax, finance or a related analytical field experience
- 5+ years of Excel (including VBA, pivot tables, array functions, power pivots, etc. ) and data visualization tools such as Tableau experience
- 3+ years of business or financial analysis experience
- Bachelors degree or equivalent
- Experience defining requirements and using data and metrics to draw business insights
- Experience with Excel
- Experience with SQL
- Experience making business recommendations and influencing stakeholders