Account Manager, Amazon Shipping

External job description Amazon has one of the largest & most trusted shipping networks in India (ATS). We want to extend the benefits of these shipping services to D2C brands and SMBs for their own business to help them serve their customers better & in turn grow their business. This role will be responsible for managing and growing relationships with our key shipper accounts. We are seeking a street-smart, result-oriented candidate with B2B/D2C business development or account management experience, preferably from the shipping & logistics industry. Candidate should be able to thrive and succeed in an entrepreneurial environment, and not be hindered by ambiguity or competing priorities and changing landscapes. One should be collaborative, but equally data-driven and analytical. The individual should constantly strive to expand our understanding of the metrics and industry. You to create an understanding of the product and target market and create your account management strategy to retain and grow shippers and win business volume from them. Additionally, you will be responsible for maintaining positive shipper relations by managing critical input levers.

Key job responsibilities
Deliver positive experience to assigned shipper accounts and win volume (#Shipments and Revenue) and hygiene parameters
Develop your individual account management strategy at a shipper-level
Understanding and reinforcing the value proposition and creating joint business plans with shippers
Action proactive and reactive measures on key business parameters like operations, claims, and receivables
Follow the standard operating processes to scale the working of the function.
Help refine the business value proposition using local knowledge, secondary research and past data
Escalations and Query management
- 3+ years of sales or account management experience
- 2+ years of digital advertising and client facing roles experience
- Experience with Excel
- Experience analyzing data and best practices to assess performance drivers