Support Engineer (L4), Amazon Payments

The Amazon Payments supports multiple payment products and processes millions of transactions every day across numerous countries and payment methods. Over 100 million customers and merchants send tens of billions of dollars moving at light-speed through our systems annually, and use our products on and off Amazon.
We build systems that provide various payments features and process payments at an unprecedented scale, with accuracy, speed, and mission-critical availability. We innovate to improve customer experience across the globe, with support for currency choice, pay using installments, pay with reward points, in-store payments, pay on delivery, credit and debit payments, seller disbursements, gift cards, and many new exciting and challenging ideas are in the works.
If you are excited about the opportunity to learn and work on large scale distributed systems, enjoy trouble shooting and solving complex problems, consider the opportunities at the Bangalore center. Come challenge yourself in our team-oriented atmosphere, and watch yourself grow with one of the fastest growing areas of the Amazon e-commerce product and services platform.

Key job responsibilities
Primary responsibilities include troubleshooting, developing tools, automation and monitoring solutions, performing software maintenance and configuration, implementing the fix for internally developed code (Python and JAVA), updating, tracking and resolving technical challenges and improving operational excellence and readiness of the systems.

A day in the life
Provide support of incoming system tickets, including extensive troubleshooting tasks, with responsibilities covering multiple products, features and services. Work on operations and maintenance driven coding projects, AWS, web technologies projects. Software deployment support in staging and production environments in some scenarios. Develop tools to aid operations and maintenance. System and Support status reporting. Ownership of one or more Digital products or components. Customer notification and workflow coordination and follow-up to maintain service level agreements. Work with support team for handing-off or taking over active support issues and creating a team specific knowledge base and skill set. - 2+ years of software development, or 2+ years of Application support experience
- Experience scripting in modern program languages (Java, Python)
- Experience troubleshooting and debugging technical systems and documenting findings