Transportation Specialist, SWA- Ops Delivery Experience

In this role, the candidate will work with business and operations team to solve customer escalations, analyze historic results, initiate programs - all in an environment of rapid growth and increasing complexity.

Candidate will drive improvements to the visibility tools, methods, and processes utilized by the team to increase the availability and granularity of actionable data to internal and external partners.

The successful candidate must show significant ownership on customer issues and proactively initiate SOPs and process changes as required.

He/she will be passionate about their work, detail-oriented, and have excellent problem-solving abilities.

He/she will have superb communication and customer-relationship skills, outstanding analytic insight, and be a passionate advocate of customer to other stakeholders.

He/she will drive towards simple, scalable solutions to difficult problems, and have excellent project-management skills Responsibilities include, but are not limited to:
Communication with internal customers (CS, MM, LM, FC, Trans Program, HR).


Exceptional written and verbal communication skills with the ability to create compelling positioning / messaging strategy and present complex information clearly and concisely.


High attention to detail and proven ability to manage multiple, competing priorities simultaneously with minimal supervision.


Strong analytical, mediation and problem resolution skills.


Demonstrated leadership with a bias towards action, supporting a culture of ownership and learning.


Skilled in collaborative management environment, clear formal and informal communication with members of the remote and local management teams.


Strong understanding of process improvement techniques

Key job responsibilities
a.

Deep dive skills with the data and producing analysis
b.

coordinate with stakeholders and work on permanently resolving these concerns by setting up SOPs/automation
c.

deep dive on Operation and shipper escalations
d.

run defect reduction programs by coordinating with various cross functional teams
e.

manage shift operations
f.

develop reports - Bachelors degree in a quantitative/technical field such as computer science, engineering, statistics
- Experience with Excel
- Experience with SQL