Payments Manager

Role & responsibilities

• Build the team that will be responsible for our client and investor payments process across our European region. Supporting and contributing to the transition and centralization of the payments process to our Vilnius Central Operations office.
• Lead and ensure appropriate ownership and management of payment operations.
• Ensure safe, secure and compliant payment operations, identifying opportunities to strengthen and enhance the payments control framework
• Responsible for operational excellence and continuous improvement through end-to-end ownership of key activities.
• Payment performance monitoring and issue resolution, working through exception processing with partners and internal teams.
• Responsible for driving effective and scalable payment processing approaches.
• Collaboration with colleagues to define requirements for new technologies that will deliver governance, control and efficiency to the payments process
• Team activity planning and coordination.
• Act as subject matter expert for strategic programmes and projects relating to payments.

Preferred candidate profile

• Strong academic background combined with experience of managing payments operations within a financial services or banking environment.
• Strong understanding of banking systems and payment types including rules and regulatory environment.
• Proven experience leading, managing and operating payments teams
• Experience in banking or financial services covering multiple product lines and functions.
• Excellent written and verbal communication skills.
• Project management and change experience would be beneficial.
• Knowledge and experience of transfer agency would be a bonus.
• You will have superb organizational skills with an ability to prioritize competing demands on your time with agility and tenacity.
• You will be comfortable acting autonomously, confident in your decision-making and judgement.
• Ability to engage professionally and effectively with a wide range of stakeholders including senior management, internal and external partners.
• The ability to effectively build relationships and trust across multiple functional areas and different levels, spread across different geographic locations.
• You will enjoy partnering and collaborating as part of a team across international geographies.
• You will be adept at training and developing your team with a coaching mindset, acting as a role model to develop others.