Define, oversee, and ensure the execution of the end-to-end KT plan to enable the evolution of AD Ops model.
Facilitate the role and career mapping process, ensuring alignment with stakeholder inputs.
Oversee the development and review of documentation frameworks to identify gaps and improve the KT process.
Provide oversight for the design and delivery of all training required to enable a seamless transfer of knowledge. This includes the design and delivery of a time-bounded, repeatable, efficient and engaging onboarding program.
Ensure the creation of streamlined learner journeys tailored to specific roles and career paths to drive career development and management.
Establish KPIs and metrics to measure KT effectiveness and refine learning interventions / solutions as needed.
Lead, manage and coach the Ops Academy Team consisting of two LD Managers, ensuring focus and delivery of all Knowledge Transfer related activities.
Build, coordinate and develop a community to SMEs to create, curate and deploy training content.
Drive the integration of digital learning solutions, AI, and automation to create innovative, engaging, and scalable learning experiences that meet the diverse needs of our workforce.
Validate training materials with SMEs and ensure alignment with stakeholder expectations.
Monitor and report KT progress to stakeholders, ensuring continuous improvement.
Lead reviews with stakeholders to evaluate KT effectiveness and address feedback.
Profile:
In-depth knowledge of learning design and delivery deployed at large scale and in a fast-moving environment.
In-depth knowledge and bias for learning technology able to create impactful learning solutions enabled by technology.
Strong planning and organizational skills with the ability to deal multiple priorities.
Effective communicator with experience in stakeholder collaboration.
Familiarity with knowledge transfer frameworks and best practices.
Track record of leading and developing successful LD teams.