Associate Manager - Domain COE

At Allstate, great things happen when our people work together to protect families and their belongings from lifes uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.

Job Description

A Domain Knowledge consultant is proficient in their understanding of the business unit and supports the business unit in analyzing knowledge needs, identifying appropriate knowledge solutions, and monitoring the implementation of the solutions.

Key Responsibilities:

• Deliver Domain training for employees.
• Design and create Domain training content.
• Demonstrates understanding of business unit and/or industry systems, processes, and requirements.
• Analyze Business needs/objectives from a Training perspective.
• Review Business process documentation to assess skill and knowledge requirements.
• Build Training solutions post assessing the business problem, suggesting Training needs, plans, relevant content, certifications required etc
• Partner to help build implementation plans and control mechanisms.
• Contribute towards Business Unit Projects and Initiatives.

Educational Requirements & Skills

• Insurance or Applicable Certifications
• Consulting certifications

Functional Skills:

• Problem Solving (Solution Oriented Mindset)
• Systems Thinking
• Analytical Thinking
• Creative Thinking
• Influencing Skills
• Time Management

Primary Skills

Customer Centricity, Digital Literacy, Inclusive Leadership, Learning Agility, Results-Oriented

Shift Time

Shift C (India)