Team Leader- Operations (Auto Technical DOC)

Responsibilities:

• Creates a productive and supportive work environment of highly engaged employees who create highly satisfied customers.
• Ensures understanding of business objectives, results, processes, etc. with their direct reports.
• Reviews employee work quality and interactions with customers through conducting ride-a-longs or sit-a-longs and file reviews.
• Manages staff and effectively uses performance management to improve and/or reward employee performance.
• Monitors staffing levels and workloads
• Effectively coaches and provides development/career guidance for direct reports.

Administration and Operational Management

• Ensures compliance to company, state, and federal compliance rules and regulations.
• Participates with leadership in developing strategies for operational improvement.
• Analyzes unit reports and supports the achievement of business unit objectives.

Job Qualifications

• 5+ years of auto technical experience, writing estimates and assessing damage.
• Knowledge of Auto Technical applications CCC Workflow etc.
• Bachelors degree in related field preferred or equivalent experience
• Ability to interact effectively, and coach others on interacting effectively, with internal or external customers and act with empathy.
• Applies highly advanced knowledge of insurance policy, coverage, and regulation.
• Advanced industry knowledge to discipline practices, including best practices, to support the business unit.
• Ability to investigate, evaluate and settle highly complex claims.

Primary Skills