Healthcare - Non-Voice Process

Greetings from Alldigi Tech!!!

Job Description: HealthCare (non-Voice)

Connecting with our client's business partners in the US, typically insurance companies to follow up and coordinate on the following activities:

• Coordinates medical specialty referrals and procedures for patients in a timely, efficient, and equitable manner
• Utilizes EMR system(s) to track and research urgent requests and keep patient information current and accurate
• Communicates information, including updates of referral requests, appointment details, and communication preferences vis EMR, email, chat, and patient portal
• Review patient charts and records to understand what authorizations and documentations need to be pursued
• Ensures that all barriers to care (such as language, transportation restrictions, or financial needs) are addressed
• Provides clear, thorough, and accurate documentation of all referral processing steps, in the patients electronic health records
• Processes necessary prior authorizations and insurance referrals as needed to complete the referral process
• Follows organizational guidelines regarding the use of the Electronic Medical Record (EMR) in compliance with HIPAA and patient confidentiality standards
• Maintains access to the Health Information Exchange (HIN) and other related systems
• Uses HIN and other related systems to gather information needed to coordinate care and keep patients electronic health records up to date with the status of care that is being coordinated
• Maintains surveillance ticklers and/or work with Health Information Technology to proactively identify the need for patient care
• Navigates patient to care, as assigned.

Interested candidates can come for the Direct Walk-In Interview to the office.