Technical Support Trainee

Designation- Desktop Support Trainee ( Fresher )

Experience - Freshers. ( Male candidates only )

Location - Mumbai ( Nariman Point)

Notice Period- Immediate joiner.

Package - 2.40 Lpa

JD-

1. Good Communication ( English only )

2. Graduation is Must.

3. Hardware and Networking Certification.

4. Age limit - 21 to 28 .

DUTIES AND RESPONSIBILITIES

Logging call received by Business Users from Email/Phone/Web

Hardware fault diagnosis & isolation on desktops / laptops. 1st level of support on under warranty.

OS Support on Windows XP, Windows Vista, Windows 7, Windows 10 & other System Software support.

Software Support on Office Automation, Anti-virus software, E-Mail Client

Providing REMOTE SUPPORT to the calls logged by the out-location branches

Configure / troubleshoot network connectivity of desktops / laptops

Troubleshooting related to Internet, Intranet.

Laptop/Desktop Encryption Support.

Configuring the print servers & resolving printing problems of the users

Performing any Install, Move, Add or change (IMAC) at the client level

Support for 2 factor authentication, VPN connectivity support

Basic support (L1) on RF-Guns / PPAD Management. Escalating and Coordinating with respective team in case the issue is not resolved with the initial troubleshooting.

Basic Support (L1) on Voice / Videoconferencing (VC) Management (Client Side). Escalating and Coordinating with respective vendor and/or team in case of Voice/VC equipment failure.

Co-ordinate and escalation with other support groups.

Interested candidates can come directly for F2F interviews.

Monday to Friday from 11 AM to 4 PM.

Address: 8th floor, Mafatlal Centre, 808, Vidhan Bhavan Marg, Nariman Point, Mumbai, Maharashtra 400021.