Procurement COE - Risk Specialist

Summary of the Position:

Alcon is hiring a procurement specialist to work in the procurement Center of Excellence (COE) team. This person will ensuring the smooth operation and optimization of Ariba Risk.

Primary function is to assist users in the risk process to process supplier risk assessments more quickly. This role encompasses the managing and reporting of key performance indicators (KPIs), service level agreements (SLAs) as it relates to service orders, incidents, and enhancements.

Duties and Responsibilities

Under the direction of the Systems Development / COE Lead Fort Worth, this associate will:

Provide support to the risk management users including the requester / owner of the risk and the risk experts. Provide training and support as required for new and existing users. Provide regular communications to the users about system changes or enhancements. Manage support ticket queue.

Oversee the handling of service orders and incidents related to the systems.

Coordinate with internal teams and external vendors to resolve issues promptly.

Document and analyze incidents for continuous improvement.

Execute reports and provide weekly status for the number of suppliers completed and any outstanding reassessments. Execute monthly reports for open engagement requests in different status and follow with respective responsibilities. Collaborate with Internal Audit and Financial Assurance to support audit requests. Follow up on audit finding/issues and implement corrective measures.

Work with end users and risk experts on actions/queries related to supplier risk.

Communicate & work with end users and IT support staff to resolve any transactional issues on an ongoing basis.

Before/During Implementation

Ongoing

Qualifications

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