Customer Care Executive

Role & responsibilities

Customer Support:

• Serve as the primary point of contact for customers, providing timely assistance in Telugu and Kannada.
• Address inquiries regarding dhotis and shirts, including product details, pricing, availability, and shipping.
• Resolve customer issues or complaints in a professional and efficient manner to ensure satisfaction and loyalty.

Product Knowledge:

• Develop a deep understanding of the dhoti and shirt collections to effectively guide and advise customers.
• Provide product recommendations and offer insights on the unique features and benefits of dhoties and shirts.

Customer Relationship Building:

• Foster long-term relationships with customers by maintaining consistent follow-ups and personalized communication.
• Engage with customers regularly through various channels (phone, email, chat, social media) to ensure satisfaction and promote repeat business.
• Encourage customers to provide feedback, reviews, and testimonials to help improve customer experience.

Promotions & Upselling:

• Assist in promoting ongoing sales, offers, and new product launches to customers.
• Upsell and cross-sell dhoties and shirts based on customer needs and preferences.

Order Management & Support:

• Assist customers with order placement, tracking, and resolution of any order-related concerns.
• Monitor customer orders to ensure timely delivery and address any shipping issues promptly.

Market Insights & Feedback:

• Gather and report customer feedback on dhoties and shirts, including preferences and suggestions for product improvement.
• Communicate insights and market trends back to the marketing and product teams for strategic decision-making.

Customer Retention:

• Implement strategies to retain existing customers, such as loyalty programs or personalized offers.
• Ensure that customers have a positive experience from pre-purchase to post-purchase, enhancing brand loyalty.

Collaboration:

• Work closely with the sales and marketing teams to align on promotional activities, customer needs, and product updates.
• Coordinate with other departments to resolve customer issues or concerns promptly.

Preferred candidate profile

• Fluency in Telugu and Kannada (both written and spoken) is essential.
• Bachelor's degree in Business, Marketing, or related field (or equivalent work experience).
• 3+ years of experience in customer service or relationship management, preferably in the fashion or retail industry.
• Excellent communication and interpersonal skills with a customer-first mindset.
• Knowledge of dhoties, shirts, and the fashion industry is a plus.
• Ability to manage multiple customer queries and issues effectively in a fast-paced environment.
• Strong problem-solving and conflict resolution skills.
• Proficiency in Microsoft Office and CRM software.
• Ability to work well in a team and collaborate across departments.

Most preferable in Textile Industry

Perks and benefits

Work-Life Balance, Training & Development, Statutory Benefit