Customer Service Representative

Role & responsibilities

Role Overview: As the Customer Service Representative at company, you will be the first point of contact for our valued customers, ensuring a seamless and positive experience. You will assist in resolving inquiries, addressing concerns, and providing exceptional service through various communication channels.

Roles & Responsibilities

- Customer Support: Provide timely and professional support to customers via phone, email, live chat, or social media.

- Issue Resolution: Address customer inquiries, complaints, and requests efficiently, ensuring all issues are resolved in a positive manner.

- Product/Service Information: Provide accurate information about the companys products or services to customers, offering helpful guidance and recommendations.

- Order Processing: Assist with order status, tracking, returns, and exchanges. Update customer accounts and manage records effectively.

- Problem Solving: Utilize your knowledge and resources to find solutions to customer concerns, striving to meet or exceed customer expectations.

- Collaboration: Work closely with team members and other departments to ensure consistency and accuracy in all communications and processes.

- Documentation: Maintain and update customer interactions in CRM or other systems, ensuring all details are accurately recorded.

Preferred candidate profile -

- Customer-Focused: Have a passion for consumer interaction and for maintaining positive relationships.

- Strong Communication Skills: Written & spoken English / Spoken Hindi proficiency needed

- Tech Savvy: Comfortable using customer service software, CRM systems, and Microsoft Office Suite. Ability to learn new tools quickly.

Perks and benefits