5 Akshay Software Technologies Jobs
1-2 years
₹ 0.5 - 1.5L/yr
Mumbai Suburban, Mumbai
2 vacancies
Customer Service Representative
Akshay Software Technologies
posted 12d ago
Flexible timing
Key skills for the job
Role & responsibilities
Role Overview: As the Customer Service Representative at company, you will be the first point of contact for our valued customers, ensuring a seamless and positive experience. You will assist in resolving inquiries, addressing concerns, and providing exceptional service through various communication channels.
Roles & Responsibilities
- Customer Support: Provide timely and professional support to customers via phone, email, live chat, or social media.
- Issue Resolution: Address customer inquiries, complaints, and requests efficiently, ensuring all issues are resolved in a positive manner.
- Product/Service Information: Provide accurate information about the companys products or services to customers, offering helpful guidance and recommendations.
- Order Processing: Assist with order status, tracking, returns, and exchanges. Update customer accounts and manage records effectively.
- Problem Solving: Utilize your knowledge and resources to find solutions to customer concerns, striving to meet or exceed customer expectations.
- Collaboration: Work closely with team members and other departments to ensure consistency and accuracy in all communications and processes.
- Documentation: Maintain and update customer interactions in CRM or other systems, ensuring all details are accurately recorded.
Preferred candidate profile -
- Customer-Focused: Have a passion for consumer interaction and for maintaining positive relationships.
- Strong Communication Skills: Written & spoken English / Spoken Hindi proficiency needed
- Tech Savvy: Comfortable using customer service software, CRM systems, and Microsoft Office Suite. Ability to learn new tools quickly.
Perks and benefits
Employment Type: Full Time, Permanent
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