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5 Akshay Software Technologies Jobs

Customer Service Representative

1-2 years

₹ 0.5 - 1.5L/yr

Mumbai Suburban, Mumbai

2 vacancies

Customer Service Representative

Akshay Software Technologies

posted 12d ago

Job Role Insights

Flexible timing

Job Description

Role & responsibilities

Role Overview: As the Customer Service Representative at company, you will be the first point of contact for our valued customers, ensuring a seamless and positive experience. You will assist in resolving inquiries, addressing concerns, and providing exceptional service through various communication channels.


Roles & Responsibilities

- Customer Support: Provide timely and professional support to customers via phone, email, live chat, or social media.

- Issue Resolution: Address customer inquiries, complaints, and requests efficiently, ensuring all issues are resolved in a positive manner.

- Product/Service Information: Provide accurate information about the companys products or services to customers, offering helpful guidance and recommendations.

- Order Processing: Assist with order status, tracking, returns, and exchanges. Update customer accounts and manage records effectively.

- Problem Solving: Utilize your knowledge and resources to find solutions to customer concerns, striving to meet or exceed customer expectations.

- Collaboration: Work closely with team members and other departments to ensure consistency and accuracy in all communications and processes.

- Documentation: Maintain and update customer interactions in CRM or other systems, ensuring all details are accurately recorded.



Preferred candidate profile -

- Customer-Focused: Have a passion for consumer interaction and for maintaining positive relationships.

- Strong Communication Skills: Written & spoken English / Spoken Hindi proficiency needed

- Tech Savvy: Comfortable using customer service software, CRM systems, and Microsoft Office Suite. Ability to learn new tools quickly.


Perks and benefits




Employment Type: Full Time, Permanent

Read full job description

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What people at Akshay Software Technologies are saying

What Akshay Software Technologies employees are saying about work life

based on 24 employees
64%
38%
43%
100%
Flexible timing
Monday to Friday
Within city
Day Shift
View more insights

Akshay Software Technologies Benefits

Soft Skill Training
Free Transport
Child care
Gymnasium
Cafeteria
Free Food +6 more
View more benefits

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