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Akamai Technologies

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4.3

based on 379 Reviews

Video summary

Proud winner of ABECA 2024 - AmbitionBox Employee Choice Awards

Top Rated Internet/Product Company - 2024

30 Akamai Technologies Jobs

Technical Support Engineer II

Akamai

4.3

based on 379 Reviews

5-10 years

Remote

1 vacancy

Technical Support Engineer II

Akamai Technologies

posted 4d ago

Job Role Insights

Flexible timing

Key skills for the job

Python Computer Networking Customer Support Linux Administration Network Security Powershell

+ 1 more

Job Description

We are looking for a highly motivated, proactive, and knowledgeable engineer to join our customer support team. This opportunity allows the right candidate to work with innovative technology shaping cybersecurity for critical applications.

As a Technical Support Engineer II, you will be responsible for:

Learning and gaining in depth experience in Akamais Guardicore Segmentation, zero trust network security.
Working as a trusted support partner to resolve customer questions and issues.
Owning the problem resolution and collaborating with internal teams.
Leading investigations on Akamais Guardicore Segmentation and Zero Trust product for customers.
Analyzing existing technical issues on Akamais Guardicore Segmentation, Zero Trust product, proposing solutions to prevent issues.

To be successful in this role you will:

Have 5+ years of experience and a bachelors degree in computer science/Engineering
Have experience providing technical solutions & support to B2B customers.
Have knowledge of the technologies: Linux Operating System (Mandatory), Basic Networking, Virtualization, Cloud Technologies.
Have high availability and a responsiveness mindset.
Have Basic knowledge of any Scripting Languages like Bash, PowerShell, and Python

Employment Type: Full Time, Permanent

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