Specialist - Payment Risk

The Community you will join:

Our small and extremely capable team of Gurgaon-based colleagues strive to make the

impossible happen for our inbound and outbound travelers within this big and diverse market.

ACC is providing varied services under Community Support thereby providing world-class

customer experience to our customers. Besides this, ACC is also building deep capabilities for

different verticals like Homes, Finance Technology Group, Finance Shared Services, Payments,

Analytics, etc.

The Payments (Payments Risk and Compliance Team) teams mission is to keep the online

payment ecosystem safe and optimized to enable anyone, anywhere to pay and be paid with

confidence, create a world-class compliance organization and have a data driven approach tobuilding an innovation friendly, scalable compliance program. Our goal is to ensure that Airbnb

Payments can grow in a safe fashion, with risks appropriately measured and mitigated.

The Difference You Will Make:

Specialist supports Airbnbs payments risk activities. This position is responsible for managing

high volumes of alerts and/or cases generated by multiple queues to satisfy processes required

by risk programs. This role ensures that day-to-day risk activities relating to these programs are

maintained to a high standard.

A Typical Day:

• Maintain Subject Matter Expertise of your respective Specialization to successfully

complete core work and escalations

• Educate users on how to maintain security and safety while using Airbnb responsibly
• Investigate complex situations and potential fraud surfaced in high volume queues
• Working with operational lead to support cross-functional groups to develop and enhance internal policies and tools such as increasing automation, updating policies, and fixing product loopholes
• Understand our risk systems and investigate account patterns
• When trends or product vulnerabilities have been identified, you are able to escalate to the Product Support Job Family
• Maintain high levels of confidentiality while performing investigations
• Comprehensively document investigations
• Develop and maintain a comprehensive understanding of the purpose of your Specialization
• Work with external Product vendors to enhance proactive and reactive risk detection as an informing or collaborating task.
• Demonstrate great judgement and be open to sharing what you know with others.

Your Expertise:

• 0-1 years of work experience
• Must be available for a regular schedule of 5 days work per week (40 hours), mutually agreed with your Lead, which may include weekend days and public holidays. Shifts may include evening/night or early morning hours.
• Excellent interpersonal and communication skills, both written and verbal, to help our community in a tactful and diplomatic manner. Ability to balance fraud prevention alongside a positive customer experience.
• Excellent problem solving, critical thinking, analytical, ability to organize and work independently with rapidly changing priorities
• Solution and outcome-oriented
• Strong investigative ability, internet research, organizational, and analytical skills.
• Ability to detect vulnerabilities in existing and new products or features, and anticipate the ever-evolving fraudulent behaviors.
• Desire to work in a fast-paced and rapidly changing environment. Ability to multitask, learn and adapt to new technologies.
• Ability to remain calm in time sensitive situations; able to prioritize and respond to user and cross- functional team needs.
• Ability to remove personal bias to focus on fact-based investigations and remain impartial in sensitive situations involving users,
• Ability to analyze data for patterns and detail oriented:­ you do your due diligence when completing an investigation.
• Strong communication skills, both written and spoken, self-motivated and results-oriented.
• Detail oriented:­ you do your due diligence when completing an investigation
• Ability to learn and adapt to new technologies. Able to work and self-organise with rapidly changing priorities

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas

foster innovation and engagement, and allow us to attract creatively-led people, and to develop

the best products, services and solutions. All qualified individuals are encouraged to apply.