Partner , Manager

About Airbnb Capability Center:
Airbnb Capability Centre (formerly known as Airseva) was set up in 2017 in Gurgaon. We provide specialized operational services which enable Airbnb's business and functions across the world. These include Finance Technology, Finance Shared Services, Analytics, Engineering, amongst other verticals. Our offices are home to multi-skilled teams with an insightful and deep understanding of our business and community. We're hospitable, fun and we welcome all with open arms.

The Community you will join:
Our small and extremely capable team of Gurgaon-based colleagues strive to make the impossible happen for our inbound and outbound travelers within this big and diverse market.
ACC is providing varied services under Community Support thereby providing world-class customer experience to our customers. Besides this, ACC is also building deep capabilities for different verticals like Homes, Finance Technology Group, Finance Shared Services, Payments, Analytics, etc.

The Payments (Payments Risk and Compliance Team) teams mission is to keep the online
payment ecosystem safe and optimized to enable anyone, anywhere to pay and be paid with confidence, create a world-class compliance organization and have a data driven approach to building an innovation friendly, scalable compliance program. Our goal is to ensure that Airbnb Payments can grow in a safe fashion, with risks appropriately measured and mitigated.

The Difference You Will Make:
The Payments Partner Manager will be responsible for managing productivity and quality for partner teams, with a focus on partner oversight. The Partner manager is executing this
responsibility on behalf of the Airbnb Operations team, and should coordinate/align with the Airbnb Operations team routinely.

A Typical Day:

• Meetings to Lead
  ○ Lead Internal and Partner Capacity Planning Calls and Headcount
  ○ Lead Operations and Vendor Management Sync
  ○ Compliance and PRO Monthly and Quarterly Business Reviews
  ○ Lead Outsourcing reporting calls for APUK and Lux teams
• Meetings to Contribute
  ○ Internal and Partner WFM Sync
  ○ Tools and Access troubleshooting
  ○ Title Creation, Editing, and Testing calls
  ○ Support Training and Quality Partner Syncs
• CONTINUITY
  ○ Backup for Vendor Management Access, Trouble-shooting and Business Critical Duties
  ○ Coaching & development of direct and indirect reports
  ○ Lead for organizing, communicating & setting priorities for Partner program
  ○ Delegation, motivating & representing direct and indirect reports
  ○ Support Ops with Performance management & evaluation for Partner Performance
  
• RELATIONSHIP MANAGEMENT
  ○ Partner Communication, Education, Influence & Mentorship
  ○ Incorporate feedback from internal stakeholders, including quality, training and operations, and encourage dialogue to ensure operational and policy alignment
  ○ Auditing of Business Critical Processes & Service Delivery, and primary lead for invoice and budget management
  ○ Site Visits Management and visits for PRO and Compliance
• PROJECT MANAGEMENT GOVERNANCE AND EXECUTION
  ○ Consultant or Change Champion for new Enterprise, Global or Regional Programs e.g. Atrium, Wand to CCPAM
  ○ Lead Partner discovery, including strategic partner selection and modifications to existing network along with Senior leadership
  ○ Create and drive projects aimed at KPI improvement
  

Your Expertise:

● Bachelor’s Degree or Technical Equivalent. Partner management experience with expertise in contract and invoice management
● Compliance or Risk management experience
● Superior communication skills both written and verbal
● Ability to gather objective information and make a subjective determination and be able to defend that determination both verbally and textually
● Strong ability to think clearly and rationally in order to understand logical connections between various data points.
● Strong problem-solving skills with an emphasis in adaptability and resilience
● Ability to clearly articulate compliance requirements to a non-compliance audience
● Ability to work closely and build trust with management, your team and other teams
● Exceptional organization and process management ability
● High level of personal integrity, interest in payments as evidenced by related work experience, proven dedication to excellence, leadership qualities and a flexible, creative, innovative approach to problem solving
● Ability and desire to work in a fast-paced environment
● Familiarity with SQL and data querying skills is a huge preference!

Our Commitment To Inclusion & Belonging:
Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.