Manager, Supply Quality

The Community You Will Join:

Set up in 2017 in Gurgaon, Airbnb Capability Center was established to service the global Airbnb community. We are a fast-growing, up-and-coming office and home to the most hospitable people you will ever meet! Our small and extremely capable team of Gurgaon-based colleagues strive to make the impossible happen for our inbound and outbound travelers within this big and diverse market. ACC is providing varied services under Community Support thereby providing world-class customer experience to our customers. Besides this, ACC is also building deep capabilities for different verticals like GSS, Finance Technology Group, Finance Shared Services, Analytics etc.

The Difference You Will Make:

As Manager, Supply Quality, you will drive the implementation, improvement, and engagement on critical Host policies and standards.

A Typical Day:

• Collaborate with the Host Policy and Standards team to understand and align on policy objectives, updates, and changes.
• Coordinate policy implementation efforts with operations teams, ensuring clarity, consistency, and compliance.
• Monitor and assess policy implementation progress, identifying challenges, and proposing solutions for improvement.
• Develop a deep understanding of policy requirements and implications to effectively communicate and explain policy decisions to senior executives.
• Analyze policy-related data and metrics to provide insights and recommendations for policy improvements and adjustments.
• Stay updated with industry trends, regulatory changes, and best practices to ensure Airbnb's policies remain effective and compliant.
• Establish and maintain strong relationships with key stakeholders across different teams to foster collaboration and alignment.

Your Expertise:

• Bachelor's degree in a relevant field, or equivalent practical experience.
• Total 10+ years of experience in product, project and operations management with 4+ years of experience in policy formulation and implementation. An ideal candidate needs to have a very strong understanding of policy development and implementation processes.
• Excellent communication skills, both written and verbal, with the ability to effectively communicate complex policies to diverse audiences. 
• Strong analytical and problem-solving skills to assess policy impact, identify issues, and propose solutions.
• Proven ability to collaborate and drive intended outcomes with cross-functional teams. Build relationships with and influence stakeholders across geographies . 
• Familiarity with the short-term rental industry (or other network businesses)and/or experience working in a regulatory environment is a plus.
• Ability to adapt to a fast-paced, dynamic, and evolving work environment.

Hybrid Work Requirements & Expectations: To support productivity and maintain a professional hybrid work environment, employees are expected to adhere to the following:

• Workspace: A dedicated, quiet, and private workspace free from interruptions and external noise
• Internet Connectivity: During the working hours, maintain a minimum and consistent internet speed of 10 Mbps on your official devices to ensure reliability for work-related tasks, including calls and virtual meetings
• Professionalism: Employees must remain fully engaged, respectful, and maintain a professional presence during virtual meetings, with video participation required unless otherwise approved.
• Confidentiality & Security: Employees are responsible for protecting Airbnb’s Intellectual Property and Confidential Information. Work-related activities, including calls and meetings, must not be conducted in public places, while traveling, or in any setting that may compromise confidentiality or work quality.

Location: Gurugram, India

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.