13 Air India Jobs in Gurgaon / Gurugram

Role & responsibilities

• Responsible for designing and testing of chat conversation scripts, flows, and user journeys based on different bot personas
• Develop mock-ups, flows and quick prototypes
• Develop and test scalable chatbot solutions leveraging LUIS, Azure cognitive services
• Build and manage the LUIS apps(models)
• Deliver cognitive capabilities within the conversational interface that solve/augment business issues using leading AI technology frameworks
• Optimize the performance of the bots

Preferred candidate profile

• 8+ years experience
• Bachelors/Masters Degree in Computer Science, IT or similar
• Experience in C# programming and/or programming languages supported by Microsoft Bot Framework.
• Understanding of Chatbot Architecture especially based on Microsoft Bot framework
• Experience and understanding of Integration of Microsoft Bot Framework Bots to different channels (Web/Native Apps) and good understanding of Connector DirectLine Rest APIs
• Ability to design, develop and integrate adoptive cards https://adaptivecards.io/ within the conversational bot.
• Ability to leverage Microsoft LUIS through MS provided SDKs

• Experience in multiple programming languages including python
• Good experience in React JS
• Good to have experience in Azure ML and AI Concepts.
• Creative thinking of users conversational journey with a bot.
• Thinking of different ways in which a user can speak with a Human or Bot agent
• Develop REST/JSON APIs Design code for high scale/availability/resiliency
• Experience in QnA Maker 
• Exposure on Azure Cognitive Services -  Vision, text analyser and sentiment analysis
• Understanding of Azure Speech Service
• Understanding of .NET core, MVC, API, Azure Cosmos DB and Troubleshooting App services.

Perks and benefits