Key Account Manager

Developing and managing a portfolio of Key Accounts

Develop trust relationships with a portfolio of major clients to ensure they do not turn to competition

Acquire a thorough understanding of key customer needs and requirements

Expand the relationships with existing customers by continuously proposing solutions that meet their objectives

Ensure the correct products and services are delivered to customers in a timely manner

Serve as the link of communication between key customers and internal teams

Resolve any issues and problems faced by customers and deal with complaints to maintain trust. Ensuring high levels of customer satisfaction as well as up-sell and cross-sell potential within existing customers to maximize share of wallet

Achieving monthly sales targets by identifying and developing new customers

Play an integral part in generating new sales that will turn into long-lasting relationships

Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics

Coordinating pre-sales and post-sales follow up

Achieving and exceeding weekly and monthly KPIs

Key Accounts Analysis

Monitoring market trends and providing regular competitor feedback

 

Requirements and skills

Proven experience as key account manager

Strong communication and interpersonal skills with aptitude in building relationships with professionals of all organizational levels

Excellent organizational skills

Ability in problem-solving and negotiation

You have a diploma/degree in Sales, Marketing, Business Administration or related field.

You have strong track record of success within key account management, ideally within the logistic industry.

You have experience in delivering client-focused solutions.

You are highly goal oriented, assertive and a hands-on problem solver.

You possess excellent communication interpersonal skills.

You demonstrate the ability to communicate, present and influence credibly and effectively at all levels of the organization.

You can analyze and draw inference from data