Customer Service Admin

Responsible for interfacing with customers, logistics, manufacturing, and/or sales or service representatives to handle a variety of pre-sales or post-sales service functions.

Responds to and /or assists Agilent trade customers and internal customers in areas such as product/service order fulfillment processes, customer service requests such as end-to-end order status management, contract issues/administration or lease administration.

Would be responsible for booking orders, managing web billing process, upselling or cross-selling products and/or processing quotes, and managing other sub-processes.

Resolves problems by applying established policies, procedures, and tactics, takes the lead and holds people accountable where required, and can drive discussion for building solutions.

Technical Skills :

Communication Skills :

Problem-Solving Abilities :

Attention to Detail :

Time Management :

Adaptability and Learning Agility :

Team Collaboration :

Requires higher education or specialized training/certification, or equivalent combination of education and experience.

Typically at least 3-6 years of relevant experience for entry to this level.

Additional Details