Field Service Engineer

The ideal candidate should have 10 to 15 years of experience, preferably in handling competitive LC, GC, HSS, GC Valves, Special Detectors, GPC systems. They must be capable of independently managing all aspects of Installation, Demonstration, Preventive Maintenance, Repairs, and Escalations for these systems. This individual will provide essential technical support to our customers for the mentioned systems. Additionally, they should be proficient in conducting onsite and offsite customer training, applications, and method development for these products. A valid degree in Engineering or a Master s degree in Chemistry, Analytical Chemistry, or an equivalent field is required.

Responsible for supporting customers through on-site activities such as installation, implementation, maintenance and repair of company and multi-vendor systems solutions which may include hardware, software and networking products as well as operating systems.

Installs and optimizes hardware/software/network products and configurations at customer sites.

Diagnoses and resolves product performance problems.

Performs maintenance and repair services.

Ensures customer satisfaction by advising customers on preventive maintenance and configurations, which may impact product performance.

Proactively responds to potential equipment or software issues to prevent unplanned interruption of customers business.

Delivers (does not design) fully integrated solutions, which may include peripherals, communications, operating systems and applications software.

Serves as an internal resource on technical issues and manages product escalations Collaborates with Agilent teams such as Support, Sales, Marketing and R&D to provide solutions to customers.

May have knowledge of third-party products.

May deliver internal technical training and maintenance seminars and workshops for field engineers or customers.

May train other field engineers or customers.

May calibrate equipment on-site for large volume customers.

May qualify leads.

Must consent to participate and meet Agilent approved customer/vendor credentialing requirements necessary to gain access to customer sites.

Requirements may include, but are not limited to, proof of identification, proof of certification to perform the work required, customer health and safety requirements, etc.

Master or Bachelors - Chemistry/ Electronics

Post-graduate, certification and/or license may be required.

Typically, at least 10+ years relevant experience for entry into this level.

Additional Details