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Executive - Customer Experience
AGILE AIRPORT SERVICES
posted 1hr ago
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Flexible timing
Key skills for the job
Job Description
Conduct extensive outbound calls to ensure issue resolution and customer satisfaction.
Collaborate with departments like Airport Operations, Call Centre, and Finance to resolve customer concerns efficiently.
Maintain and update records of customer interactions, issues, and resolutions.
Behavioural Competencies:
A customer-centric mindset with a focus on satisfaction and relationship-building.
Strong negotiation and persuasion skills.
Agility and adaptability in a fast-paced environment.
Proactive eagerness to learn and improve.
Effective time management and prioritization skills.
Ability to work collaboratively as part of a team.
Technical Skills:
Strong typing skills with attention to detail.
Eligibility Criteria:
Experience: 2-3 years of experience in email and voice processes, preferably in customer grievance handling.
Flexibility: Must be comfortable with rotational shifts and rotational offs (includes night shift)
Employment Type: Full Time, Permanent
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