Consultant - Learning Operations & Strategy

Key Responsibilities
1. LMS Implementation & Management
Analyze system performance and optimization current platform and to align with organizational learning and development goals
Maintain and enhance LMS functionalities, including course creation, user management, reporting, and troubleshooting
Coordinate with internal and external stakeholders (IT, HR, L&D teams, and vendors) to optimize learning system performance
Develop and enforce LMS governance, policies, and best practices
2. Learning Analytics & Reporting
Design and generate dashboards that provide real-time insights into learning progress, compliance, and engagement
Leverage data analytics to track learning effectiveness, identify gaps, and recommend improvements
Develop automated reporting solutions to enhance decision-making
3. Knowledge & Content Management (SharePoint)
Build and maintain a centralized knowledge repository on SharePoint for easy access to learning resources
Structure, organize, and update content regularly to ensure relevance and ease of navigation
Drive adoption and engagement by training employees on using the SharePoint-based knowledge library effectively
4. Mandatory eLearning Compliance
Ensure 100% completion of mandatory training programs across the organization
Develop strategies for tracking and reporting compliance training progress
Collaborate with compliance and HR teams to update mandatory learning content as per regulatory requirements
5. Project Management & Learning Technology Innovations
Lead digital learning projects, including new system rollouts, platform enhancements, and automation initiatives
Define project scopes, set clear timelines, and allocate resources to achieve project goals
Work closely with IT and vendors for system updates, integrations, and troubleshooting
Provide senior leadership with timely and strategic updates on project progress, challenges, and milestones, ensuring alignment with business objectives and enabling informed decision-making
6. Documentation & Process Optimization
Develop and maintain SOPs, training guides, and technical documentation for all learning systems
Streamline learning workflows and processes for better efficiency and user experience
Ensure adherence to data security and compliance requirements
Key Skills & Competencies:
SAP Success Factors LMS Expertise ;.Data Analytics & Dashboarding ;SharePoint Knowledge Management ;Project Management ;Stakeholder Management; Attention to Detail ;Excellent communication skills
Qualifications & Experience:
Education: Master s degree in HR/ Learning & Development
Experience: 4+ years of experience in managing LMS platforms, digital learning technologies, or eLearning operations
Technical Skills:
Proficiency in LMS administration, SharePoint, Power BI, Excel, and other reporting tools
Familiarity with eLearning standards (SCORM, xAPI) and content authoring tools (Articulate, Captivate, etc.) is a plus

"At IndiGo, we believe in the innate strength of an energetic, diverse, and inclusive workforce, where the viewpoints and life experiences of our employees help us foster strong connections with all our customers. Our diversity equity and inclusion efforts are designed to attract, nurture, and advance the lives of our employees and customers irrespective of their - but not limited to - gender, race, color, religion, caste, creed, ethnicity, origin, language, social and economic status, sexual orientation, differently-abled status, marital status, nationality, age, family status, and maternity status"