The Officer Catering is responsible for overseeing the catering operations, ensuring the delivery of high-quality food services in compliance with safety, hygiene, and quality standards. This role involves coordinating with vendors, managing day-to-day catering activities, monitoring inventory and quality controls, and liaising with various internal teams to ensure smooth operations. The position is pivotal in enhancing the customer experience and maintaining the standards expected at BLR.
Key Responsibilities
Catering Operations Management
Coordinate and supervise daily catering activities, ensuring timely preparation, delivery, and service of meals.
Monitor food quality, presentation, and portion sizes in accordance with established standards.
Ensure efficient operation of the catering facility, including adherence to service schedules and protocols.
Vendor & Stakeholder Coordination
Liaise with external vendors and suppliers to ensure timely delivery of high-quality ingredients and catering supplies.
Work closely with internal teams such as F&B, quality control, and airport operations to ensure seamless service delivery.
Handle customer queries and resolve any service-related issues promptly.
Quality & Compliance
Enforce strict adherence to food safety, hygiene, and sanitation standards as per regulatory requirements.
Conduct regular inspections and audits of catering operations, facilities, and equipment.
Ensure compliance with local health and safety guidelines and internal policies.
Inventory & Cost Management
Monitor inventory levels, forecast requirements, and assist in procurement planning to minimize wastage.
Assist in budget preparation and cost control measures while maintaining service quality.
Track and document all inventory transactions and reconcile discrepancies.
Team Coordination & Training
Provide guidance and support to catering staff, ensuring proper training on food handling, safety practices, and customer service.
Assist in scheduling shifts and managing workload distribution among team members.
Promote a team-oriented environment that emphasizes efficiency and excellence.
Reporting & Documentation
Maintain accurate records of catering operations, including service logs, inventory, and quality reports.
Prepare periodic reports for management highlighting performance metrics, issues, and improvement opportunities.
Document and communicate any operational changes or updates in procedures.