Lead Engineer- IT Service Desk

Job Title- IT Service desk engineer
Responsibilities

• Managing the IT helpdesk tool service request and incident
• Monitor the IT incident and service request SLA.
• Categorize and record reported queries and provide solutions.
• Providing voice support to end users.
• Escalate, if needed, unresolved problems to a higher level of support
• Creating Service request and Incident behalf of end user in helpdesk Tool
• L1 Support and troubleshooting on server, Network and Voice Infrastructure
• Troubleshooting skills on MacBook, Windows 8.1 10, 11 OS
• Multifunction Canon Network printer troubleshooting
• Troubleshooting skills on conference room equipment
• Excellent communication skills and the ability to work effectively in a team.
• Follow up with vendors or service provider related any software or hardware issues.
• Prepare accurate and timely reports.
• Document technical knowledge in the form of notes and manuals.

Skill Sets- Microsoft Certificate Engineer, Mac support skills. optional Cisco certification engineer.

Indicative Years of Experience-4 to 6 Year

Educational Background-BE or Diploma in C. Sc, E&C

Job Location-Hubballi, Karnataka
Hubballi- Dharwad twin city is 2nd largest city in the state after Bangalore.
Modern city with large industrial setup of Tata, Kirloskar, Hitachi, Infosys & other large- medium value manufacturing setups; part of Bangalore- Mumbai Industrial Corridor; education hub with large engineering/ medical colleges, home to IIT & IIIT; close to Western Ghats, Goa, paradise for nature lovers, historical significance with closeness to Hampi & Bijapur, place of Rani Chennamma.
Airport with direct flight connectivity to all major cities.