Sales Account Manager - IT Services (6-12 yrs)

Job Description:

- An Account Manager is responsible for managing and growing relationships with clients who use the ServiceNow platform for their IT service management and business process automation needs.

- The primary goal of the Account Manager is to ensure client satisfaction, drive adoption, and identify opportunities for expansion and upselling within the existing client base.

Here is a job description for a ServiceNow Account Manager:

- Client Relationship Management: Build and maintain strong relationships with key clients who are using the ServiceNow platform.

- Understand their business goals, challenges, and objectives, and identify opportunities to align the ServiceNow solution with their needs.

- Account Growth and Expansion: Identify opportunities to expand the usage of the ServiceNow platform within the client organization.

- Upsell additional products, modules, or services to drive revenue growth.

- Collaborate with the sales team to develop account strategies and execute on them.

- Client Satisfaction and Success: Act as the primary point of contact for clients, ensuring their satisfaction with the ServiceNow platform and services.

- Proactively address any issues or concerns and work towards their resolution.

- Regularly conduct client meetings to review performance, address questions, and provide insights on how to maximize the value of ServiceNow.

- Product Knowledge and Expertise: Develop a deep understanding of the ServiceNow platform, its capabilities, and industry best practices.

- Stay up-to-date with new features, releases, and enhancements.

- Provide guidance and consultation to clients on how to leverage the platform effectively to meet their business objectives.

- Collaboration with Cross-functional Teams: Work closely with other teams within the organization, such as sales, customer success, and professional services, to ensure seamless delivery and support for clients.

- Collaborate with the technical teams to address technical issues, provide solutions, and drive continuous improvement.

- Contract Management: Manage contract renewals, negotiations, and pricing discussions with clients.

- Ensure timely renewals and accurate contract documentation.

- Work closely with legal and finance teams to ensure compliance with contractual obligations.

- Reporting and Analytics: Track and report on key performance indicators, such as client satisfaction, usage metrics, and revenue growth.

- Use data and analytics to identify trends, patterns, and areas for improvement.

- Provide regular reports and updates to internal stakeholders and clients