CRM Support Specialist (Dynamics 365 Environment)

Role Overview:
The CRM Support Specialist will provide technical and functional support for the Microsoft Dynamics 365 platform, addressing user queries, resolving issues, and ensuring optimal system performance. The ideal candidate will have strong problem-solving skills, excellent communication abilities, and a deep understanding of Dynamics 365 CRM modules.
Key Responsibilities:
Technical Support: Troubleshoot and resolve technical issues related to Dynamics 365 CRM, ensuring minimal downtime and high user satisfaction.
User Assistance: Assist end-users with navigation, data entry, and customization within the Dynamics 365 environment.
System Maintenance: Monitor system performance, perform routine maintenance, and ensure adherence to best practices.
Configuration and Customization: Implement minor customizations and configurations as needed, including workflows, dashboards, and reports.
Data Management: Oversee data integrity, execute data imports/exports, and manage data cleanup efforts.
Documentation: Create and maintain detailed documentation for support processes, FAQs, and system configurations.
Training: Provide training to users to maximize their productivity with Dynamics 365 CRM tools.
Collaboration: Work closely with the IT team and third-party vendors to address escalated issues and implement enhancements.
Qualifications and Skills:
Experience: 3 + years of experience in Microsoft Dynamics 365 CRM support.
Technical Proficiency: Strong knowledge of Dynamics 365 CRM modules, Power Platform (Power Automate, Power Apps), and integrations.
Problem-Solving: Ability to analyze issues, identify root causes, and implement effective solutions.
Communication: Excellent verbal and written communication skills to interact with technical and non-technical stakeholders.
Certifications: Microsoft Dynamics 365 certifications are highly desirable.
Tools: Familiarity with tools like Azure DevOps, SharePoint, and other Microsoft ecosystems is a plus.
Education: Bachelors degree in computer science, Information Technology, or a related field (preferred).