Add office photos
All Filters
14 Advanced Computer Software Group Jobs
FMS Technical Support Analyst
1-3 years
Bangalore / Bengaluru
1 vacancy
FMS Technical Support Analyst
Advanced Computer Software Group
posted 2mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Are you interested in starting a career within ITYou will be joining a fast-paced support department that is passionate about delivering excellent customer service and resolving customer issues. You will be involved in all aspects of technical and application support relating to Financial Management System (FMS) products. What You Will Have
What You Will Do
- As a Support Consultant, you will be responsible for handling incoming support calls and emails , undertaking any relevant issue investigation ensuring all key information is accurately captured
- Ensure an exceptional level of customer service and satisfaction is met at all customer touch points
- Perform and undertake all aspects of technical support service (telephone calls, web incidents, voicemails, call backs, e-mails etc.) to accurately diagnose problems, remotely monitor, pre-empt faults and ensure the successful resolution of issues.
#LI-MP1
- Effective problem solving skills
- Well-developed oral and written communication skills
- Well organised , with the ability to work proactively in a team in a busy environment
- Experience of supporting a Financial Management System (FMS) such as Sage for example
- Good understanding of basic accountancy principles
- Experience with using Microsoft Windows and Microsoft office suite
Successful candidates will join a one week bootcamp to develop their soft skills and system knowledge prior to starting the role. You will then be supported by senior members of your team to help develop your knowledge within the product you are supporting, followed by continuous development as part of our Support Development Programme .
What We Do For You
- Generous Annual Leave 20 days, plus public holidays, with the possibility to buy additional days
- Life Insurance 3x times annual salary
- 65% Internal Mobility Committed to the development & growth of our people
- Exposure to the latest technologies
Employment Type: Full Time, Permanent
Functional Areas: Customer Service & Operations
Read full job descriptionPrepare for Technical Support Analyst roles with real interview advice
People are getting interviews at Advanced Computer Software Group through
People are getting interviews through
(based on 8 Advanced Computer Software Group interviews)
Job Portal
Referral
62%
25%
13% candidates got the interview through other sources.
Moderate
Confidence
?
Moderate Confidence means the data is based on a sufficient number of responses received from the candidates
What people at Advanced Computer Software Group are saying
What Advanced Computer Software Group employees are saying about work life
based on 114 employees
Flexible timing
Monday to Friday
No travel
Day Shift
Advanced Computer Software Group Benefits
View more benefits
Compare Advanced Computer Software Group with
TCS
Compare
Infosys
Compare
Wipro
Compare
HCLTech
Compare
Tech Mahindra
Compare
LTIMindtree
Compare
Mphasis
Compare
Persistent Systems
Compare
Hexaware Technologies
Compare
Accenture
Compare
Cognizant
Compare
Capgemini
Compare
Genpact
Compare
IBM
Compare
DXC Technology
Compare
NTT Data Information Processing Services
Compare
Sutherland Global Services
Compare
Virtusa Consulting Services
Compare
CGI Group
Compare
GlobalLogic
Compare
Similar Jobs for you
Share an Interview