ServiceNow Pre-Sales Solutions Consultant

Job Description

With a diverse consulting background and knowledge of industry trends, the ServiceNow Pre-Sales Solutions Consultant (SC) builds and develops trusted relationships with customers and internally across ADVANCE Solutions.

The role will support business growth by partnering and collaborating with customers, sales, practice leads, and the executive team. This is a hands-on consultant who is deeply familiar with ServiceNow and has the advanced ability to configure the platform and demonstrate product-specific solutions during the sales process.

Responsibilities

• Design and lead consultative interactions to align business objectives to the solutions delivered on the ServiceNow platform, covering a wide portfolio
• Lead and drive conversations referencing industry and ServiceNow practices. Conduct educational sessions to understand business objectives, challenges, and problem statements for customers
• Drive the presales process, distill information collected and develop demo scripts that demonstrate a meaningful understanding of a clients business, pain points, and potential opportunities to leverage ServiceNow
• Support the creation of High-Level Proposals, Statements of Work and RFP responses
• Support the Account Executive in developing, growing, and maintaining accounts. The work is a combination of strategic, tactical, and operational activities
• Provide ServiceNow technical support throughout the presales and sales process
• Perform demonstrations that help align ServiceNow with customer needs
• Support Proofs of Concept / Proofs of Value with assistance from the delivery team
• Act as a trusted advisor to help the client to scope the nature of specific problems they are facing and to find the ServiceNow-based solution
• Maintain deep, comprehensive knowledge of ServiceNow's capabilities and constraints
• Maintain industry knowledge, including competitors, complementary solutions, and integrations
• Maintain credibility through best practices knowledge in the Sales Enablement space
• Qualify and help close sales opportunities

Qualifications

• 5+ years of Pre-Sales solution consulting or sales engineering experience covering various ServiceNow solution domains
• Excellent communication and presentation skills with the ability to explain complex concepts in a simple way
• Capable of developing your own network with the customer and orchestrating an extended sales team and influencing internal and external stakeholders
• Capable of working at various levels in customer accounts from C-level to processes owners and platform owners with a value-delivery mindset

Additional Requirements

• Proficiency in English, Arabic
• ITIL Foundation Certification
• ServiceNow Sales Certifications
• ServiceNow hands-on experience
• ServiceNow CSA / CIS Certifications (desired)