Add office photos
All Filters
4 Advance Solutions Jobs
Business Process Consultants
Advance Solutions
posted 14d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Job description
Business Process Consultants are trusted advisors to client stakeholders, leveraging their expertise in ServiceNow to optimize business processes and drive meaningful transformation. They possess a broad and deep understanding of business process concepts and demonstrate thought leadership across various specialized domains.
As a Business Process Consultant, you will play a critical role in defining the needs of customers for their ServiceNow implementations. This includes collaborating with stakeholders to analyze current processes, identify areas for improvement, and design tailored solutions. You will work closely with cross-functional teams to customize and configure the platform while providing training and ongoing support to ensure successful adoption.
In addition to delivering impactful ServiceNow implementations, you will contribute to organizational change by developing and delivering presentations, conducting training sessions, and educating stakeholders on the benefits of process improvement. You will also support clients in preparing for and conducting user acceptance testing, as well as facilitating Go/No Go meetings to enable informed decision-making.
Simultaneously, you will collaborate with team members to refine and advance the next generation of Business Process Consulting and Organizational Change Management practices.
Consulting Responsibilities (70-80%): Simultaneously, you will collaborate with team members to refine and advance the next generation of Business Process Consulting and Organizational Change Management practices.
- Work directly with the Customer & Project Team to develop, coordinate, integrate and consistently implement best practices for customer business needs.
- Partner with project teams to deliver successful enterprise service management solutions to our customers.
- Lead functional discovery and functional process workshops / working sessions
- Gathering business requirements and translate them into workable solution specifications
- Document user stories/requirements based on customer processes/ServiceNow solution design per best practices
- Defining industry and client specific business processes and identify opportunities for business process optimization
- Advising on all things business process related to ServiceNow implementation projects
- Developing functional process guides, workshop materials and techniques
- Serving as the business process SME throughout the lifecycle of all engagements
- Furthering your ServiceNow Expertise by developing knowledge on additional modules within the Suite
- Client Relationship Management: Serve as the primary client liaison, ensuring satisfaction and addressing concerns promptly.
- Project Coordination: Align timelines, resources, and deliverables while monitoring project progress and leading key meetings.
- Risk Management: Identify and mitigate potential risks to ensure project success.
- Stakeholder Engagement: Maintain clear communication and alignment with all stakeholders.
- Demonstrable experience leading business process design workshops to elicit client requirements for the implementation of ITSM, HR, CSM etc.
- Solid experience in translating stakeholder business needs to configuration requirements by authoring user stories that support Agile Development
- Ability to create collateral in the forms of process workflows, client presentations, workshop approaches, delivery tools and aids, marketing and training materials
- Proficiency with creating process diagrams/guides, creating use cases, delivering client training
- Provide high-level test scripts to guide QA in developing detailed SIT test scripts. Validate QA-developed SIT test scenarios to ensure alignment with business requirements
- ServiceNow Certifications are highly desired: Certified System Administrator and/or Certified Implementation Specialist
- Successful track record as an external consultant in a professional services company or as an internal governance or process lead for a global organization
- Demonstrated ability to influence and consult (providing options with pros, cons and risks), while providing thought leadership to client sponsors/stakeholders in solving business process and/or technical problems
- Exceptional meeting & facilitation skills
- Excellent communication skills (both written and verbal) with strong presentation and facilitation skills
- Strong interpersonal skills, customer-centric attitude, ability to deal with cultural diversity
- 5+ years of Business Process consulting experience
- ServiceNow Experience: 3+ years
- Intermediate or advanced knowledge of ITIL and Agile framework
- Domain experience in areas of specialty, through both practical experience and industry certifications.
Employment Type: Full-time
Why you should join our team? ASC provides competitive compensation, generous benefits, and a professional atmosphere. ASC has a very collaborative and inclusive work environment where individuals strong on aptitude and attitude will have an opportunity to grow their professional careers.
Career Opportunities
5+8=? Leverage scalable, upgradable & maintainable solutions for powerful digital transformation. Get in Touch Privacy Overview
This website uses cookies to improve your experience while you navigate through the website. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. We also use third-party cookies that help us analyze and understand how you use this website. These cookies will be stored in your browser only with your consent. You also have the option to opt-out of these cookies. But opting out of some of these cookies may affect your browsing experience.
Necessary
Always Enabled Non-necessary
Employment Type: Full Time, Permanent
Read full job descriptionPrepare for Business Process Consultant roles with real interview advice
What people at Advance Solutions are saying
Rating based on 1 Business Process Consultant
review
Anonymous · It Software
Likes
Not Good
Dislikes
Work culture is not good and no work satisfaction
Read 1 reviewBusiness Process Consultant salary at Advance Solutions
reported by
4
employees
with 6-8
years exp.
₹12
L/yr - ₹24
L/yr
10%
less
than the average Business Process Consultant Salary in India
View more details
What Advance Solutions employees are saying about work life
based on 15 employees
Flexible timing
Monday to Friday
No travel
Day Shift
Advance Solutions Benefits
View more benefits
Compare Advance Solutions with
Infosys
Compare
TCS
Compare
Wipro
Compare
HCLTech
Compare
Tech Mahindra
Compare
Cognizant
Compare
Accenture
Compare
Capgemini
Compare
IBM
Compare
LTIMindtree
Compare
Accel Frontline
Compare
Northcorp Software
Compare
Elentec Power India (EPI) Pvt. Ltd.
Compare
HyScaler
Compare
Appsierra
Compare
Trawex Technologies
Compare
Yashi Consulting Services
Compare
VHS Consulting
Compare
IVTL Infoview Technologies
Compare
Apex CoVantage
Compare
Similar Jobs for you
Share an Interview