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Business Processes Consultant - BRIM SOM / CE
3-4 years
Bangalore / Bengaluru
1 vacancy
Business Processes Consultant - BRIM SOM / CE
SAP
posted 4mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
We help the world run better
What you'll do
In your role as a Business Process Consultant - SAP S/4HANA BRIM Subscription Order Management / Customer Engagement, you will be responsible to provide advisory and implementation services to evaluate, design, and configure end to end business processes as per the industry standard processes of SOM / customer engagement for cross industries. You will collaborate closely work with your team members to ensure success of the customer.
Business Process Consultant will drive innovation, and guide customer transformations with excellent product knowledge and confidence.
In your day-to-day you will:
- Acts as trusted advisor on strategic accounts and faces to client middle and top management level
- Implementation of subscription order management / customer engagement processes for Utilities, Professional Services, Public Sector, Hi-Tech, Telco Industries
- Conduct show & tell workshops to demonstrate e2e customer service processes which are triggers from SOM / Customer engagement
- Prepare business process design document, Functional specification configuration documents and test scripts as per the project requirement
- Design and configure the Interaction Center for various processes such as manage Master Data, Product, product bundle, AVC and Transactions for customer service processes
- Design and configuration of Interaction Center Web Client, Financial customer care, Customer fact sheet, Interaction records, Service request
- Support knowledge sharing initiatives and identify training needs for strategic areas
- Define and maintain consulting services definition & maintenance and service delivery to the customer
- Engage with C-level stake holders in understanding business requirements, current solution landscape and propose newer solutions and applications that provide enhanced value from customer perspective
- Provide expert consulting services for customers and projects on SAP SOM/ Customer engagement solution
.
What you bring
What you bring
Do you carry a minimum of 10 years total experience with 3-4 years of experience in an lead SAP SOM/customer engagement/customer service consultant role?
Are you expert in designing and delivering e2e customer service processes for cross industry customers?
Are you skilled in managing senior customer as well as internal stakeholders? Are you analytical, self-motivated, and enjoy problem solving?
Do you enjoy continuous learning and working efficiently in a fast-paced environment?
If this sounds like you, do you also bring:
- Possess in depth knowledge in the cross-industry domain and experience working in utilities, telco, professional services industries
- Experience in implementation of S/4HANA for SAP SOM / Customer Engagement solution for cross industry customers
- Hands on experience and deep knowledge of Customer Service processes, Subscription Order Management and Master Data model, Complex product, Product catalogue design and configuration, Advance Variant Configuration, Contract Management, Interaction Center Web Client, Financial customer care, Customer fact sheet.
- Deep understanding of SAP's S/4HANA SOM/CE solution and service offerings including packaged solutions
- Experience working with regulated/ de-regulated market environments
- Clear alignment and cooperation across Client and SAP teams.
- Experience in gathering requirements from Customers, Preparing the Business Process Design Document, configuring the system and preparing functional specifications and project relevant documentation.
- Innovation mindset in identifying and developing new cross-customer topics.
- Bachelor s Degree - Master s degree preferred but not required.
- Certification on SAP BRIM / Utilities.
- Excellent communication and presentation skills
- Team player and ability to work successfully in culturally diverse environments.
Meet your team
Together with your team, you will work on delivering advisory as well as implementation services to cross industry customers, leveraging solutions such as SAP S/4 HANA BRIM and related suite of solutions. Your team is actively engaged with customers across geographies to ensure their success and deliver value through our service offerings.
Your team delivers a unique combination of platform, cloud, innovative industry solutions and transformation expertise to help customers to grow revenues, improve cash flow & increase margins.
#SAPInternalT2
#BusinessProcessT3
.
Requisition ID: 396436 | Work Area: Consulting and Professional Services | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.
Requisition ID: 396436
Posted Date: Sep 18, 2024
Work Area: Consulting and Professional Services
Career Status: Professional
Employment Type: Regular Full Time
Expected Travel: 0 - 10%
Location:
Employment Type: Full Time, Permanent
Read full job descriptionSAP Interview Questions & Tips
Prepare for SAP Business Process Consultant roles with real interview advice
Top SAP Business Process Consultant Interview Questions
Q1. Duplicate Integer in Array Given an array ARR of size N , containing each number between 1 and N-1 at least once, identify the single integ ... read more
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What people at SAP are saying
Rating based on 40 Business Process Consultant
reviews
Anonymous · Consulting
in Bangalore / Bengaluru
Likes
Good culture with lot of autonomy and flexibility in multiple aspects
- Skill development - Good
+4 more
Dislikes
Promotions are slow and average pay is not measured against other product companies.
Business Process Consultant salary at SAP
reported by
421
employees
with 4-13
years exp.
₹10
L/yr - ₹40
L/yr
21%
more
than the average Business Process Consultant Salary in India
View more details
What SAP employees are saying about work life
based on 1.7k employees
Flexible timing
Monday to Friday
No travel
Day Shift
SAP Benefits
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